For Innovation & Service Improvement, there are 4 Capability Statements:
Embraces digital change | ||
Level 1 | Level 2 | Level 3 |
I understand why digital change is necessary. I am aware when it is happening within my organisation and am able to follow instructions to make sure it is a success. | I am keen to embrace digital changes. I like to be an early adopter and am happy to provide constructive feedback to ensure success. | I am able to lead on digital change as it applies to my role, volunteering to test new systems, tools, or processes where possible, championing their use, and supporting others through change. |
Uses digital tools to improve processes and solve problems | ||
Level 1 | Level 2 | Level 3 |
I can identify situations where digital tools could improve current processes and solve problems and am happy to speak to an appropriate colleague about these. | I recognise where current processes need to be improved. I am happy to suggest ideas for modernisation and explore how the digital tools I access can provide solutions and solve problems. | I advocate for digital innovation across my organisation, proactively looking for opportunities where digital tools can make a difference. I am able to seek out appropriate digital tools to provide solutions and drive forward their implementation. |
Promotes the practical application of digital tools to support people | ||
Level 1 | Level 2 | Level 3 |
I know that there are digital tools that can help me in my role or make a practical difference to people using the services I provide (e.g. technology enabled care, remote consulting). I keep my knowledge of these tools up to date and am comfortable to discuss them with people and explain how they work. | I actively develop my awareness of digital tools that are relevant to my role, my organisation, and the people I work with. I am happy to find out about appropriate new tools, learning how to use them, and sharing this knowledge with colleagues or people accessing services I provide, making recommendations where appropriate. | I am skilled using digital tools. I can confidently discuss the pros and cons of different tools, make recommendations, and support others to make decisions about their use. I am always looking for new innovations and developments in digital tools that can apply to my role, and across my organisation (e.g. in artificial intelligence or robotics). |
Supports the promotion of digital inclusion and flexibility for accessing services | ||
Level 1 | Level 2 | Level 3 |
I understand what digital inclusion is and how being digitally excluded can impact people's ability to access health and social care services when non-digital options are not available. Where appropriate, I am able to support people, including colleagues, who might be digitally excluded to find information and access services. | I have a good understanding of the barriers people can face when accessing digital services. Where appropriate I can take a person-centred approach to working with people to address and overcome challenges. | I am a champion for digital inclusion. I recognise and escalate situations where existing services negatively impact those who are digitally excluded, and I actively contribute towards the design of digitally inclusive services and ensure that both digital and non-digital options are available. |
Access the Innovation & Service Improvement page of the Digital and Data Resource Hub where you'll find relevant guidance and learning activities.
Access the How to use the Framework page for more information.