Digital and Data Capability Framework

Embraces digital change

I understand what digital change is and how it can apply to my role (e.g. using new systems, having services moved online, learning to use new devices). I am aware when digital change is happening within my organisation and am able to follow instructions to contribute to its success.

I am keen to embrace digital change and always ask questions to find out more about new technologies, for example artificial intelligence. I like to be involved in digital projects and am happy to provide constructive feedback to help achieve digital goals.

I am able to lead on digital change as it applies to my role, volunteering to test new systems, tools, or processes where possible, championing their use, and supporting others through change. I am keen to learn from the professional community around me, connecting with experts in my organisation and across the sector to support digital change.

Uses digital tools to improve processes and solve problems

I understand the potential of digital tools and can identify situations where they could improve processes and solve problems. I am comfortable speaking to an appropriate colleague about these opportunities.

I recognise where current processes need to be improved. I can assess the suitability of digital tools (e.g. artificial intelligence), recognise their limitations and make informed decisions about their use.  I am happy to suggest ideas for modernisation and explore how digital tools can provide solutions and solve problems.

I advocate for digital innovation across my organisation, proactively looking for opportunities where digital tools can make a difference. I am able to seek out and evaluate appropriate digital tools to provide solutions and drive forward their implementation.

Promotes the practical application of digital tools to support people

I know that there are digital tools that can help me in my role or make a practical difference to people who use services (e.g. Technology Enabled Care, remote consulting).  I keep my knowledge of these tools up to date and am comfortable to discuss them with people and explain how they work.

I actively develop my awareness of digital tools that are relevant to my role, my organisation, and the people I work with. I am happy to find out about appropriate new tools, learning how to use them, and sharing this knowledge with colleagues or people who use services, making recommendations where appropriate.

I am skilled using digital tools. I can confidently discuss the pros and cons of different tools, make recommendations, and support others to make decisions about their use. I am always looking for new innovations and developments in digital tools that can apply to my role, and across my organisation (e.g. in artificial intelligence or robotics).

Supports the promotion of digital inclusion and flexibility for accessing services

I understand what digital inclusion is and how being digitally excluded can impact people's ability to access health and social care services if non-digital options are not available. Where appropriate, I am able to support people, including colleagues, who might be digitally excluded, to find information and access services.

I have a good understanding of the barriers and accessibility issues people can face when accessing digital services. Where appropriate I can take a person-centred approach to working with people to address and overcome challenges in order to mitigate against the risk of widening inequalities.

I am an advocate for digital inclusion. I recognise and escalate situations where existing services negatively impact those who are digitally excluded. I actively contribute towards the design of digitally inclusive services and ensure that both digital and non-digital options are available championing a co-design approach wherever possible.