Digital and Data Capability Framework

Communicates effectively using digital tools

I am comfortable using one or two digital tools to communicate with colleagues and people who use services in an accurate and straightforward way.

I am happy to use a range of different digital tools to communicate effectively with colleagues, other professionals and people who use services.

I can confidently communicate complex information in different ways using a range of technology and am comfortable exploring new digital communication tools.

Understands the risks of communicating online and follows appropriate guidelines

I know that communicating online has risks for myself, my organisation and the people we support. I always follow my organisation's rules and policies so I don’t feel worried about communicating online.

I take responsibility for all my online communications (work and personal), fully understand my organisation's online communication rules and policies, and support others to communicate safely online.

I am able to assess, manage and mitigate risks associated with online communication, and guide others to do the same.

Creates positive professional connections and networks using social media and digital tools

I feel I can contribute positively towards professional networks if necessary and know how to make good connections online.

I am a regular and confident participant in online networks, forums and shared workspaces, and always ensure that my contributions are purposeful and professional.

I can build, develop and manage digital networks, forums and shared workspaces, for purposeful communication and collaboration.

Understands the purpose and function of different digital communication methods within my role 

I know that there are different ways of communicating online using digital tools and I understand the different purposes they can be used for.

I am able to use a range of digital communication methods for different purposes and adapt my communication style so that it suits the situation and the audience.

I can confidently communicate and collaborate digitally using a wide range of appropriate methods and tools, always adapting my communication style and content to suit the intended audience.

Works effectively with others using digital tools

I can use some digital tools to work with my colleagues (e.g. finding and editing a document that has been shared with me) but I may need some help to do more complex tasks.

I can collaborate with colleagues and other professionals online using a range of digital tools (e.g. creating, finding and editing shared versions of documents).

I initiate and manage digital collaboration using a wide range of document sharing and cloud storage tools to work together and ensure shared goals are met.