Quality Improvement Zone

Aim​ - To increase the agile use of Skype for Business. Increasing the total number of Active Users in NHS Health Scotland from 38.3% to 75% through positive cultural change by January 2018.​

Aim - 50% of 2222 calls in Ayr Hospital will be followed by a team debrief utilising a debrief tool by June 2018

Aim - From October 2017 – April 2018, 12 social work practitioners will complete genograms on 80% of all newly allocated cases. ​

Aim: Increase average use of the online learning network by 20% by March 2018 to maximise knowledge exchange and share learning real-time.

Aim: To increase attendance at PMVA refresher training by nursing staff within the State Hospital to 95% by 1 April 2018.

AIM: 75% of participants in Breathing​ Apparatus Refresher training will complete​ feedback forms by December 2019. ​

To increase the number of rapid improvement projects started in the Scottish Ambulance Service to 4 per month by March 31st 2018.

Aim: By March 2018 inspectors in Adults Inspection Team 5 will complete a Short Observational Framework for Inspection (SOFI 2) during inspections in care homes for older people from 60% of inspections to 98% of inspections.

By end September 2018, 80% of staff in Planning and Quality Division will rate joy in work as 8 out of 10 or above.

Aim To increase on-line Yammer activity and membership by 50% by October 2018.

By December 2018, we will be able to effectively evidence a 40% increase (from 30% to 70%) of completion of individual learning actions identified from stage 1 and stage 2 complaints investigations within our KPI of 14 working days.

This improvement project aims to create a sustainable process for the delivery of clinical supervision and reflection along with an environment that encourages nursing to participate in a meaningful way.

By November 2018 90% of Nursing, Midwifery and Allied Health Professional Staff working within Healthcare Improvement Scotland will be actively engaged with the NMAHP Directorate in the provision of key information regarding their role,...

By 30th November 2018 95% of staff will feel safe on a daily basis working in Radernie Low secure Unit

To reduce the number of individual Phlebotomy weekend bloods ordered on patients in an acute Medical Ward to an average of 66 per weekend, by December 1st 2018, through the development of a new systematic approach to blood ordering.

To use the Health & Care (H&C) number for group & hold blood sampling in the Children’s Haematology Unit 95% of the time by June 2018.

To increase the number of Safety Quality Visits (SQV’s) within the Unscheduled & Acute Care Directorate (U&AC) to 4 per month and undertaken by members of the Divisions’ leadership team by 30th April 2018.

By April 2018, the key learning points from 75% Leadership Walk Rounds (renamed as Safety, Quality Visits, SQV) in Unscheduled and Acute Care Directorate (UAC) and those undertaken by two directors will be available at local governance meetings...

To improve the perceived quality of email subject headings, received by the Divisional Senior Management Team, from a baseline of 60 on a 0 to 100 Likert scale, by 5% by May 2018.

To reduce the number of non-clinically indicated Haemoglobin (Hb) tests taken 8 hours post-procedure in the orthopaedic ERU by 50% by March 2018

Aim: By January 2019 the CNPA will assess, investigate and respond to 90% of outdoor access enforcement complaints within 10 working days.

Aim: Improving the service for the service users of Citizens’ Services in Thisted. For the improvement project, we specifically focus on waiting time and aim at reducing the number of service users at the city hall in Thisted who wait more than 15...

Aim: To reduce the average application timescale to under 4 months to increase Paramedic appointment numbers by December 2018.

Aim: To develop a systematic process for co-interpretation of available intelligence in an integrated, multi-agency and collaborative system that will identify local priorities for locality plans.

Aim: One team in South Glasgow aims to increase by 11% to 22% the number of families who are homeless to be provided with permanent tenancies within 3 months of presentation by December 2018.

Aim: Build capability and increase confidence by 50% of Occupational Therapy staff at Biggart Hospital to engage in QI activity by 31st December 2018.

Aim: To measurably improve the customer satisfaction (to a customer satisfaction level 4 (satisfied) or above) of three core internal stakeholders for the Electronic Document and Records Management System (EDRMS) project. This will be completed...

Aim: By the end of March 2019, 95% of referrals to the Aberdeen City Health and Social Care Partnership (ACHSP) Adult Protection Unit will have been Screened by a Care Management or Social Work Senior within 3 days of receipt.

Aim: By March 2019 80% (approx. 55) of NHS Tayside Child & Adolescent Mental Health Service (CAMHS) clinical staff will actively communicate* in quality improvement (Q.I.)

Aim: By June 2019, 50% of all Prosthetic and Orthotic clinical staff (n:16) based at the South-East Mobility and Rehabilitation Technology (SMART) Centre, NHS Lothian, will report supervision support their day to day work and feeling of wellbeing...

Aim: Increase the number of video consultations for Haematology review appointments to 20% by May 2019.

Aim: By August 2019, improved interactions with others (e.g. own team) will be reported by 90% of NHS Health Scotland staff who have completed Insights Discovery Training.

Aim: By June 2019 there will be an increase of 30% from baseline in the average monthly Evidence and Evaluation for Improvement Team web page views (from 59 page views to 87)

Aim: By October 2019 Achieve 3 Hours Personal Learning Time For All Administration Staff.

Aim: By 31st May 2019 there will be a 50% reduction in the time taken for survey team to complete the National Day of Care Survey at Aberdeen Royal Infirmary. This will enable staff to redirect their time saved to spend on direct patient care.

Aim: 60% of pre-registration nursing students from University of the West of Scotland in the Larkfield Unit, Inverclyde Royal Hospital will complete feedback on their practice learning environment by June 2019.

AIM: The application of the weekly Annual Leave allocation, to achieve the Predictable Absence Allowance (PAA) of 14.5% will improve by 50%, within ward 20, Hairmyres Hospital, by May 2019.

Aim: To increase the knowledge & understanding of the Assistant Programme Advisor’s in the Triangulation Process by 50% by May 2019.

Aim: By May 2019, 90% of Community Children’s & Children’s Specialist Nursing staff in a NHS Scotland Board will engage with workforce planning activities.

Aim – By June 2020 response rates regarding customer satisfaction will increase from 6% to 20%

Aim - By December 2019 Initial Assessments transferred to Family Intervention Teams, for Family Support will identify and evidence risk of harm and safety to inform decisions and recommendations regarding next steps for Family Support Pathway.

To improve the degree to which staff feel supported through supervision in William Street by 80% by 31st December 2019.

To reduce the time taken to respond to NISCC Alerts from 20.8 days to 3 days by February 2020.

By January 2020, the number of Care Provider invoices being processed and paid by AHSCP will be paid within the agreed timeframe in 90% of cases. The aim of this project is to ensure the invoice process is streamlined, efficient, fit for purpose...

To achieve a 10% increase in Video Consultations for patients registered at Ardach Health Centre between June and December 2019

Increase the percentage of people who report that they are applying Quality Improvement (QI) knowledge in Shetland, following Scottish Improvement Foundation Skills (SIFS) training, from 47% to at least 65% by September 2020, in line with the...

to increase awareness of SG2020 change platform from 40% to 50% by 31 December 2019.

By February 2020 young people (12-25) currently supported by Perth and Kinross Council’s Services for Young People team will make an average of 2 statements per week using Mind of my own.

By December 2019, the Scottish Government will respond to 95% of FOI requests within 20 working days

To increase overall PECOS user confidence within Healthcare Improvement Scotland (HIS) from 55% to 80% by March 2020.

Increase number of colleagues reporting they ‘always’ or ‘mostly’ take a break from 44% to 70%, by October 2020

By January 2020 we will increase our monthly followers on twitter to achieve a 50% increase in total followers. (baseline 110 @ April 2019) ​

To have 95% of patients target oxygen saturation (SaO²) correctly identified and documented in Acute Receiving Unit 1 (ARU1), Queen Elizabeth University Hospital Glasgow by April 2020

Reduce average time to respond to applicants from 50 to 30 days by 31 March 2020

To ensure 100% of Somerset County Council's Senior Leadership Team (SLT) meetings contain at least 30 minutes of strategic conversation by April 2020.

By April 2020, 80% of our test cohort of 6 Advisers should report improved understanding of their role in the verification of CPD.

By April 2020, the number of P1-3 pupils participating in Ladyloan Primary School's Active Schools extra-curricular activity clubs will increase from 19 to 50%.

90% of all posts requiring to be graded will be job evaluated within 20 days

By May 2020 there will be a 50% reduction in non-beneficial interventions carried out on patients in the last 24 hours of life.

By May 2020, 90% of Mental Health policy and or guidance documents tabled at the Mental health Quality and clinical governance group will have approval and agreement for distribution recorded electronically prior to the meeting.