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Closing the loop : demonstrating that individual learning actions identified from complaints are being closed

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  • NHS 24

    • By December 2018, we will be able to effectively evidence a 40% increase (from 30% to 70%) of completion of individual learning actions identified from stage 1 and stage 2 complaints investigations within our KPI of 14 working days.

    Published: 07/02/2019

    Publisher: NHS Education for Scotland (NES)

    Keywords:

  • Quality improvement

    • Type: Document

    Audience: General audience

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