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Closing the loop : demonstrating that individual learning actions identified from complaints are being closed

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NHS 24

By December 2018, we will be able to effectively evidence a 40% increase (from 30% to 70%) of completion of individual learning actions identified from stage 1 and stage 2 complaints investigations within our KPI of 14 working days.

Published: 07/02/2019

Publisher: NHS Education for Scotland (NES)

Keywords: Quality improvement

Type: Document

Audience: General audience

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