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Aim: Improving the service for the service users of Citizens’ Services in Thisted. For the improvement project, we specifically focus on waiting time and aim at reducing the number of service users at the city hall in Thisted who wait more than 15 minutes by 50% (to an average of max 3 a day) by April 2019. My hypothesis is that we will achieve this by improving co-operation among the three teams In Citizens’ Services who each can help service users in specific areas of expertise.

Published: 23/10/2019

Publisher: NHS Education for Scotland (NES)

Keywords: Quality improvement

Type: Document

Audience: General audience