Facilitator / Lead overview
Welcome to the Facilitator/ Lead area of the AHP Skills Maximisation Toolkit
Use this area to explore, to understand the processes and to prepare for leading and facilitating a Skills Maximisation process with your team.
In this Facilitator/ Lead area, you are encouraged to make space and time to prepare your individual thinking before you arrange meetings or workshops focussed on AHP Skills Maximisation.
You are also encouraged to involve and prepare your team by inviting them to use the participant area.
Your preparation will help you share your thinking with your team.
Aim and learning outcomes
Aim
This Facilitator/ Lead overview area aims to help you prepare to lead and facilitate AHP Skills Maximisation processes with your team.
The aim of the AHP Skills Maximisation is to take participants on a service improvement journey. As a facilitator, team manager or lead you will guide staff through the process. As a result, you will explore a range of resources, methodologies and strategies that will develop your knowledge and understanding of the following areas:
- Change management Processes.
- Quality Improvement Methodology
- Workforce Planning and Profiling
- Skills Mix and Role Development
- Uniqueness and maximisation of contribution
- Workshop facilitation
- Project management
You are supporting and facilitating staff to engage with the above, and will Service Improvement Processes, partnership working, collaborative team working and the importance of current policy and research.
The learning achieved during the process can be used to evidence Continuous Professional Development (CPD) and information conversations regarding Personal Development Plans (PDP).
Learning outcomes
- Demonstrate knowledge and understanding of the emotions of change by actively supporting individual team member through the Skills Maximisation processes as required.
- Perform the role of a Leader of Change during the Skills Max process using staff engagement techniques and leading the adoption of change within the team.
- Interpret and analyse feedback from, service users in order to guide changes to a person journey through a service.
- Demonstrate a person-centred approach to service development and change.
- Lead and engage team members through a range of workshops throughout the Skills Maximization processes.
- Perform tasks and roles expected from a workshop facilitator.
- Demonstrate knowledge and understanding of process mapping through workshop facilitation.
- Describe and represent the current workforce profile.
- Demonstrate workforce activity through use if the Skills Max tools and processes.
- Identify relevant competency frameworks to support role modification and development as required.
- Apply basic Quality Improvement methodology in order to undertake service improvement.
- Demonstrate the impact of changes to the service using basic quality improvement measurement tools.
- Formulate a business plan to support role development recognising the importance of involving HR and Finance departments in the process.
- Support team members to modify and develop personal development plan to maximise their contribution to the person’s journey.
- Summarise the key messages in the Skills Maximisation toolkit workshops.
Overview
Please note this site is under development.
What is Skills Maximisation? Why is it useful?
Add VIDEO (once recorded) - Introduction and overview of AHP Skills Maximisation (participant and facilitator)
Add the slides used in the video
Add the links in the video
Stage 0: Prepare
This stage helps you explore, learn, and prepare your thinking.
Stage 1: Clarify the journey
This stage helps you and your team to understand the bigger picture, to identify and clarify your journey, and to gather differing perspectives.
Workshop 1: Approx. 4 hours.
Stage 2: Capture uniqueness
This stage helps you and your team to focus on your contributions, and to gather and analyse the data you need.
Workshop 2 - Part 1: Approx. 1 hour
Workshop 2 – Part 2: Approx. 3 hours 30 minutes
Stage 3: Creating improvement
This stage helps you and your team to create, plan and support change improvement cycles, and develop your business case.
Workshop 3: Approx. 2 hours.
Real stories
Arts Psychotherapies – Mental Health
Arts therapies include art therapy, music therapy, dramatherapy, and dance movement psychotherapy. Arts therapists used the Skills Maximisation Toolkit to explore service user journeys in mental health services. They identified barriers and areas where they could contribute.
They identified
- Barriers: e.g. referral, limited awareness, poor career structure
- Opportunities and Benefits: e.g. wider choice of therapies for service users, evidence of effectiveness.
- Key targets: They connected to the “bigger picture”, to targets and priorities of senior managers.
They gathered data from Scotland-wide mental health statistics, prescribing information, research, and service user surveys. Then created action plans. Their actions focused on clinical vignettes showcasing benefits of art therapies, education, resource availability, career development, and cultural change. The Skills Maximisation Toolkit supported arts therapies to identify where they can improve service user outcomes.
Your stories
Please add your real stories. You can download the Skills Maximisation stories template from the link below:
-
This document provides a template for you to give feedback and share your learning in respect of AHP Skills Maximisation Toolkit.
Resources
View some of the supporting resources associated with your preparation: Facilitator resources - Preparation
Feedback
We hope you enjoy exploring the site and have found it useful. We welcome your feedback to inform ongoing development of the site.
If you have any comments, ideas or suggestions, please complete the short feedback form or email us directly at postreg.nmahp@nes.scot.nhs.uk