Facilitator / lead resources : clarify the journey
Facilitator/ Lead area of the AHP Skills Maximisation toolkit – Stage 1: clarify the journey
Aim: This facilitator/ lead section of the toolkit aims to help you facilitate Stage 1: Clarify the Journey using a workshop model.
Prepare for workshop 1
Have you completed the facilitators preparation?
A facilitator’s guidance document and slides for workshop 1 can be downloaded using the links below:
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Skills maximisation toolkit : Workshop 1 preparation and guidance for facilitators
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AHP Skills maximisation toolkit workshop 1 : facilitators slides
Workshop 1
Stage 1: Clarify the Journey
Approximately 4 hours
The following steps are covered in workshop 1:
1.1 Identify the Journey
In this step you consider and agree the service user journey you and your participants/ team will focus on.
1.2 Understand and Map the Journey
In this step you and your participants map the service user journey. This step is about understanding the journey from the user’s perspective (and their family/ carers). You will create a map.
1.3 Agree the Journey
In this step you and your participants jointly agree the final process map of your service user journey.
1.4 Getting Feedback
In this step you gather perspectives from others.
Consider
- Will you need breaks added to the workshop?
- How will you record the outputs and actions?
Next steps
Consider your next steps prior to Stage 2: Capture Uniqueness
- Reflect on discussions and findings from workshop 1.
- Consider what other data, research and evidence requires to be gathered to inform any changes.
- Consider engaging other members of the team to support data collection and information gathering.
- Collate feedback from service users and their families.
- Use all information gathered to inform the next stage.
Real stories
Diet and Nutrition
The dietitians questioned how they could meet a wide range of challenges. These were: carrying out a ‘Malnutrition Universal Screening Tool’ baseline audit, and providing training for using this tool; streamlining documentation; improving referral information and managing referrals; skill mix and team working; student training demands and issues; reducing duplication; providing more in-house education. From this list they prioritised:
- Education and training.
- Team working and skill mix.
- The referral system.
- Holding planning sessions.
In prioritising some areas, they recognised that change:
- Takes time.
- Is an ongoing process.
- Needs to happen at a pace that practitioners can cope with.
Your stories
Please add your real stories. You can download the Skills Maximisation stories template from the link below:
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This document provides a template for you to give feedback and share your learning in respect of AHP Skills Maximisation Toolkit.
Feedback
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