Facilitator / lead resources : capture uniqueness
Facilitator/ Lead area of the AHP Skills Maximisation toolkit – Stage 2: Capture Uniqueness
Aim: This facilitator/ lead section of the toolkit aims to help you facilitate Stage 2: Capture Uniqueness using a workshop model.
This stage encourages you to focus on the ‘right person’ part of the journey by identifying the unique contribution that qualified professionals make to the overall patient journey.
Prepare for workshop 2
Have you completed Workshop 1: Stage1 -Clarify the Journey?
Workshop 2:
Stage 2: Capture uniqueness
There are two suggested workshops for this Stage 2: Capture Uniqueness.
Part 1: Approximately 1 hour
Part 2: Approximately 3-3½hours
You will need to factor in time between part 1 and part 2.
The following steps are covered in workshop 2, part 1
A facilitator’s guidance document and slides for workshop 2, part 1 can be downloaded using the links below:
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Skills maximisation toolkit : Workshop 2 part 1 : preparation and guidance for facilitators Download (58 KB)
Skills maximisation toolkit : Workshop 2 part 1 preparation and guidance for facilitators which focuses on Workforce Profiling and Activity Analysis
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AHP Skills maximisation toolkit workshop 2 part 1 facilitators slides
2.1 Workforce Profiling
In this step you and your participants identify and describe your current workforce. You identify what the workforce looks like now and any predicted changes. It may be best to gather information and analysis in advance. Guidance and suggestions to consider can be found here:
2.2 Activity Analysis
In this step you and your participants analyse the tasks associated with your chosen journey.
You will need to factor in time following this workshop for the related tasks to be completed.
The following steps are covered in workshop 2, part 2
A facilitator’s guidance document and slides for workshop 2, part 2 can be downloaded using the links below:
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Skills maximisation toolkit : workshop 2 Part 2 : preparation and guidance for facilitators Download (58 KB)
Skills maximisation toolkit workshop 2 Part 2 : preparation and guidance for facilitators focussing on activity analysis and areas for improvement.
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Skills maximisation toolkit workshop 2 part 2 facilitators slides focussing on activity analysis and identifying areas for improvement
2.3 Identify Areas for Improvement:
In this step you and your participants use the information you have gathered about the journey and identify areas which can be improved.
Consider
- Will you need breaks added to the workshop?
- How will you record the outputs and actions?
Next steps
Consider your next steps prior to Stage 3: Create Improvement
- Reflect on discussions
- If needed, revamp the process map to the new desired journey based on feedback from service users and their families and carers.
- Use all information gathered to inform the next stage.
Real stories
Occupational Therapy
Various departmental tasks came under the spotlight when the OT department in one health board considered their activity analysis. The weekly role of allocating tasks was one traditionally rotated amongst all qualified members of the team. Recognising that this was not a task that required the unique skills of a qualified OT, this was changed so all team members take turns to undertake this allocation role – including support staff. The benefits have been not only releasing time for qualified staff but has led to better inclusion of support staff as team members, helped each team member’s understanding of the balance and priorities to be considered when allocating tasks throughout the team and, for newly qualified team members, helped underline the value and scope of the roles support staff play within the team.
Your stories
Please add your real stories. You can download the Skills Maximisation stories template from the link below:
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This document provides a template for you to give feedback and share your learning in respect of AHP Skills Maximisation Toolkit.
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