The Quality Improvement Zone (QI Zone) provides information and resources to support people with experience at all levels of quality improvement to develop their knowledge. 

Please note that the delivery of our programmes will be virtual,  subject to any changes in the social distancing measures in place due to COVID-19.

See Programme pages for individual course updates.

Online Facilitation

The QI Team have been working on making the most out of virtual learning and have pulled together some helpful information for getting started with Microsoft Teams and online delivery. 

See the online facilitation page for tips and resources. 


In response to the COVID-19 Pandemic, members from cohort 12 of the Scottish Quality Safety Fellowship, with Hazel White from Open Change, have created some useful resources on a number of key topics.

  1. Stress, Coping and Resilience; 
  2. Difficult Conversations - Why we need to talk about dying;
  3. Care Homes and Coronavirus;
  4. Gender Based Violence.

These can all be found in the COVID-19 Response page. 

What is the QI Zone?

The Quality Improvement Zone is a learning and resource site from the NHS Education for Scotland Quality Improvement team.
The team provide learning, development and networking opportunities to build skills, knowledge and confidence, enabling the public and 3rd sector to use QI methodology to deliver better services, care and outcomes for the people of Scotland.

The QI Zone is our online learning platform that provides information and resources to support people at all levels to develop their knowledge of quality improvement. 

On the site you will find: 

  • information on the improvement journey and related quality improvement tools and topics 

  • a range of educational resources, including eLearning modules, guides and frameworks

  • information on the different levels of experience and associated learning programmes for quality improvement

Improvement Journey

This Improvement Journey shows the stages of an improvement initiative or project. In reality, your journey is unlikely to be linear.  You will move back as well as forward, and will likely need to work on different aspects at the same time and throughout your project.  Click on the links below for more information, and to see what tools and approaches will be most helpful at each stage.  

 Create Conditions           Understand System           Develop Aim           Test Changes             Implement             Spread

Leadership            Project Planning and Management         Communication            Measurement

Learning Opportunities

Learning Programmes

Find out about the different Quality Improvement development programmes on offer, including the internationally recognised Scottish Quality and Safety Fellowship. Click on the photo below to find out more.


NHS Education for Scotland have developed a suite of eLearning modules suitable for anyone working in the public-sector looking to improve local services using Quality Improvement tools and methodology. These modules are a great way of introducing yourself to the key concepts and use scenarios to illustrate their use in practice. 

We have 5 modules available on the following topics that are free to use and can be accessed multiple times. Please note you will need to sign up or log in to Turas Learn to be able to access these modules. 

1) Measurement for improvement

2) Understanding your system 

3) Developing your aims and change ideas

4) Testing your change ideas

5) Implementation and Spread

QI News

QI News

Keep up-to-date with everything related to public service QI in Scotland with NHS Education for Scotland’s Quality Improvement News.

Our QI Newsletter is issued at the start of each month via MailChimp and then published here on our QI Communications webpage to view at your convenience. If you would like to receive our QI Newsletter direct from the QI Team via HTML, please email to subscribe.

If you are interested in sharing your improvement experience and would like to feature in a future edition of Quality Improvement News, please email us on

Follow us on twitter for updates from the team including recruitment and new resources.