The Quality Improvement Zone

The Quality Improvement Zone provides information and resources to support people with experience at all levels of quality improvement to develop their knowledge. 

In the QI Zone you will find: 

  • information on the improvement journey and related quality improvement tools and topics 

  • a range of educational resources, including eLearning modules, guides and frameworks

  • information on the different levels of experience in quality improvement and associated learning programmes

Improvement Journey

This Improvement Journey shows the stages of an improvement initiative or project. In reality, your journey is unlikely to be linear.  You will move back as well as forward, and will likely need to work on different aspects at the same time and throughout your project.  Click on the links below for more information, and to see what tools and approaches will be most helpful at each stage.  

 Create Conditions           Understand System           Develop Aim           Test Changes             Implement             Spread

Leadership            Project Planning and Management         Communication            Measurement

Learning Programmes

Find out about the different Quality Improvement development programmes on offer, including the internationally recognised Scottish Quality and Safety Fellowship. Click on the photo below to find out more.



NHS Education for Scotland are developing a new suite of eLearning modules  suitable for anyone working in the public-sector workforce looking to improve local services. 

We are pleased to announce the launch of our first eLearning module, Measurement for Improvement

QI News

QI News

Keep up-to-date with everything related to public service QI in Scotland with NHS Education for Scotland’s Quality Improvement News.

Our QI Newsletter is issued at the start of each month via MailChimp and then published here on our QI Communications webpage to view at your convenience. If you would like to receive our QI Newsletter direct from the QI Team via HTML, please email to subscribe.

If you are interested in sharing your improvement experience and would like to feature in a future edition of Quality Improvement News, please email us on