Meet the team

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The Quality Improvement Team at NHS Education for Scotland come from a range of backgrounds with a diverse set of skills and attributes. All have a fundamental passion for Quality Improvement and growing capability and capacity across Scotland and beyond.

Teaching Faculty
Laura Allison - Head of Quality Improvement

Laura Allison - Head of Quality Improvement Team, NHS Education for Scotland
Laura is responsible for overseeing the delivery of all nationally taught quality improvement training and development programmes. She has over 25 years’ experience working as a registered nurse, and since 2011 has focused on building capacity and capability in the Scottish workforce using quality improvement as a method to embed change. During this time, she has worked across territorial and national health boards, Scottish Government, Criminal Justice, Education and third sector organisations. She established the Scottish Improvement Leader programme in 2014 and continues to work as faculty delivering on all national programmes. Laura trained as an Improvement Advisor with the Institute for Healthcare Improvement (IHI) in 2010, has a master’s degree in Systems Thinking, and is an accredited Executive Coach.

Kim Britton - Senior Educator

Kim Britton
Senior Educator, Quality Improvement Team, NHS Education for Scotland

Kim is the lead for the Scottish Coaching and Leading for Improvement programme (SCLIP) for the Quality Improvement Team and also works across all QI educational Programmes. She has 11 years clinical experience as a nurse, primarily working in surgical areas where she was introduced to QI methodology and led many projects. Before moving to NES QI team Kim worked as an Improvement advisor with the Patient Safety and Improvement team supporting projects, coordinating and facilitating the delivery of the SCLIP programme within NHS Dumfries and Galloway.

Emily Waite - Senior Educator

Emily Waite
Senior Educator, Quality Improvement Team, NHS Education for Scotland 

Emily is the lead for the Scottish Improvement Foundation Skills (SIFS) programme for the Quality Improvement Team and also works across all QI educational Programmes. She is a registered occupational therapist, with 17 years clinical experience in a range of settings, laterly specialising as a Macmillan OT and AHP practice education lead. She has led many improvement projects within the occupational therapy and specialist palliative care settings and is passionate about supporting others to improve how our public services are delivered in Scotland. 

Joe Hands - Principal Lead Value Management

Joe Hands
Principal Lead, Quality Improvement Team, NHS Education for Scotland

Joe leads on the Value Management collaborative at NHS Education for Scotland and also works as teaching faculty across all QI education programmes.  He has worked in the NHS for 20 years across acute and primary care and mental health in a governance/improvement role for NHS Lanarkshire.  He has extensive experience as a Data and Measurement manager and has an interest in supporting meaningful measurement for improvement and assurance, reducing variation and improving patient outcomes. He is a graduate of the ScIL programme (cohort 1).

Julia Mackel - Principal Lead

Julia Mackel
Principal Lead, Quality Improvement Team, NHS Education for Scotland

Julia Is Principal Lead for Access QI, a new programme supporting clinical teams to improve clinical pathways and reduce waiting times. Julia is also faculty on NES QI programmes such as SCLIP and ScIL. She has 20 years clinical experience as a Dietitian and is passionate about continuously improving patient care.  She has previous experience being a Quality Improvement Advisor on the Scottish Patient Safety Programme (SPSP) and a QI Coaching Lead within NHS Lothian. This included developing and expanding the QI coaching network, support local QI training and coach groups/individuals. She is a ScIL graduate (cohort 5) and also accredited Lean Green Belt and has a certificate in professional coaching.

Shaun Maher - Principal Lead

Shaun Maher
Principal Lead, Quality Improvement Team, NHS Education for Scotland
Strategic Advisor for Person-Centred Care, The Scottish Government Health Directorates

Shaun works part-time in the QI team as a cohort lead and also a range of other related QI activities. He is also a professional advisor in the Scottish Government Healthcare Quality and Strategy team.   His professional background is in nursing where he worked as a senior nurse and specialist practitioner in critical care for more than 20 years. More recently he has worked on a number of national quality improvement and education programmes and specialises in person-centred approaches to QI. He is a Scottish Quality and Safety Fellow and a qualified executive and team coach.

David Maxwell -  Professional Lead ScIL Programme

David Maxwell
Principal Lead, Quality Improvement Team, NHS Education for Scotland

David is the Professional Lead for the Scottish Improvement Leader (ScIL) programme, joining the team at NES after working as an improvement advisor for the Scottish Patient Safety Programme. David commenced his professional career as hospital pharmacist in Australia, specialising in infectious diseases and Quality Use of Medicines. He has led a number of state and national initiatives to improve medicines use in the acute care setting, supporting frontline staff to use quality improvement methods as part of daily practice.

Xenia Leonard - Senior Educator

Xenia Leonard
Senior Educator, Quality Improvement Team, NHS Education for Scotland

Xenia joined the QI Team as a member of the teaching faculty in July 2021 and will facilitate across a range of taught programmes. Xenia’s clinical background is as a Paediatric Speech and Language Therapist (SLT). She specialised in early intervention, emergent literacy and attachment theory. It was in this field that Xenia became an advocate for using quality improvement methods to make access to high quality SLT care even better for children and their families/carers. She led a number of service improvement initiatives in NHS Lanarkshire Early Years Services before making the move to pursue national improvement opportunities, most recently as Senior Improvement Advisor within the NMAHP directorate at Healthcare Improvement Scotland. Xenia is a ScIL graduate (cohort 4) and team coach.

Louise Bell - Specialist Lead

Louise Bell
Specialist Lead, Quality Improvement Team, NHS Education for Scotland

Louise joined the Quality and Improvement Team in September 2021 and will facilitate across a range of taught programmes. Louise’s clinical background is as a Critical Care Nurse with more than 25 years clinical experience within the acute setting. She has held senior leadership roles in critical care for more than a decade and has maintained a keen interest in improvement work throughout whilst also leading and supporting others in many Quality Improvement Projects. Louise completed the Lothian Quality Academy in 2016 and is a graduate (cohort 12) of the Scottish Quality and Safety Fellowship. Louise has a passion for improving patient and clinical team experiences and is excited to be part of the Faculty’s delivery of national educational programmes.

Alison Keast - Specialist Lead

Alison Keast
Specialist Lead, Quality Improvement Team, NHS Education for Scotland

Alison worked as an HR Consultant for several years and transitioned into Organisational Development (OD), initially focussing on the management and delivery of national leadership programmes and learning networks.  She also has been responsible for managing the national 360 feedback tool and coaching and mentoring services and is currently part of the faculty for SIFS and SCLIP and  looking forward to being a participant on the ScIL programme.   Alison qualified as a coach in 2007 and since then has worked with individuals and teams to harness their potential and connect with their personal values and ambitions.  This coaching approach has now been at the centre of all the OD and leadership work Alison has since lead on.

Hazel Devlin - Specialist Lead

Hazel Devlin
Specialist Lead, Quality Improvement Team, NHS Education for Scotland

Hazel joined the Quality Improvement team in November 2021 with a clinical background as a Diagnostic Radiographer working in both NHS and research posts for 21 years specialising in cardio vascular imaging and Magnetic Resonance Imaging. Hazel left her clinical role in 2016 and pursued a career as a NHS Project Manager managing ehealth and finance projects. In 2019 she was involved as part of the National Value Management Collaborative as a participating board project manager/coach and was also a participant on SCLIP Cohort 16.

Shobhan Thakore - Clinical Lead Fellowship

Shobhan Thakore 
Associate Medical Director for Quality Management, NHS Tayside
Consultant in Emergency Medicine, NHS Tayside
Clinical Lead, Scottish Quality and Safety Fellowship Programme, Quality Improvement Team, NHS Education for Scotland

Shobhan is an Emergency Medicine Consultant and  Associate Medical Director for Quality Management in NHS Tayside where he helps to shape future service configuration by ensuring improvement science expertise supports operational teams. As Clinical Lead for the Scottish Quality & Safety Fellowship programme his aim is to enhance the expertise of Fellows so that their skills are recognised as essential in meeting the challenge to deliver excellent care at an affordable cost. This includes training in technical improvement skills but also leadership training that helps participants understand the importance of team engagement and the psychology of change.
 

Business Support Team
Teresa Genovese - Safety and Improvement Administrator

Teresa Genovese
Safety and Improvement Administrator, Quality Improvement Team, NHS Education for Scotland 
Teresa started working with the Quality Improvement team in October 2019 within the role of  administrator, taking on administration for ScIL programmes and updating TURAS for QI. Before working for NES she worked for a private investment bank for 10 years and has extensive experience in customer relationship management.  Always looking to improve her own personal development she completed our SIFS programme and is now studying for her Prince 2 exams.

Alexander Harris - Modern Apprentice

Alexander Harris
Admin Assistant,
Quality Improvement Team, NHS Education for Scotland 

Alex works as an Admin Assistant for the Quality Improvement Team. In January 2022 he completed his business and administration level 3 qualification and was promoted from being a Modern Apprentice. By supporting a range of QI programmes, he has gained invaluable experience working with NES as he hopes to have a lifelong career in the NHS. Prior to his role he had come straight from school looking to follow a career pathway away from University and found the perfect opportunity to work in a fast-paced, high-performing environment. In addition to supporting taught programmes Alex heads up the health and wellbeing group, something he has been passionate about since joining the team.

Ruth Mackie - Safety and Improvement Administrator

Ruth Mackie
Senior Officer, Quality Improvement Team, NHS Education for Scotland 
Ruth is a Senior Officer in the Quality Improvement Team supporting the delivery of QI Taught programmes. She has been working in the QI team since mid 2019 and before that was a part of the Property and Facilities department in NES for 14 years. This experience and knowledge of the organisation has been invaluable to the team and she enjoys learning more about how Quality Improvement is improving outcomes for the people of Scotland.

Eilidh Manson - Business Partner

Eilidh Manson
Business Partner, Quality Improvement Team, NHS Education for Scotland

Eilidh has worked in NES since 2014. and joined the QI team in January 2019. Eilidh is a Business Partner in the team and is responsible for recruiting to the Scottish Coaching and Leading for Improvement Programm (SCLIP), Scottish Improvement Leader (ScIL) programme and Scottish Quality and Safety Fellowship (SQSF). Eilidh recently started in role as Project Manager for Realistic Medicine in NES and will be involved in creating a national toolkit to support the RM agenda. Eilidh really enjoys the range of work that she is involved in, and is looking forward to being a participant on ScIL Cohort 36.

Janice Walker - Business Partner

Janice Walker
Business Partner
, Quality Improvement Team, NHS Education for Scotland 
Janice is a Business Partner within the QI team. Her role focuses on finance and communications and also includes leading the Business Support Portfolio. Prior to this role she worked within NES as Team Leader in Training Management based in Glasgow. She has successfully completed the Scottish Coaching and Leading for Improvement Programme (SCLIP) and is enjoying using Quality Improvement methodology in her role.

Roisin-Caitlin Bonucchi - Senior Officer

Roisin-Caitlin Bonucchi
Senior Officer, Quality Improvement Team, NHS Education for Scotland 
Roisin is the Senior Officer for the Operational Quality Improvement portfolio within the QI Team. Her role focuses on cross-organisational working and assisting with the development of the Operational Quality Improvement portfolio. She also supports the Access QI, ScIL and SCLIP Programmes. She is excited to be working for the NHS in Scotland and assisting the Quality Improvement team with their mission. 

Sally Peacock - Safety and Improvement Administrator

Sally Peacock
Senior Officer, Quality Improvement Team, NHS Education for Scotland

Sally is a Senior Officer in the Quality Improvement Team supporting the Topic Specific Portfolio including the Scottish Quality and Safety Fellowship, Value Management and Access QI programmes. She is excited to learn more about quality improvement and implement it in her role.

Eilidh Munro - Business Partner

Eilidh Munro
Business Partner
, Quality Improvement Team, NHS Education for Scotland
Eilidh is the Business Partner for Board Development within the Quality Improvement Team. Her role focuses on enhancing Non-Executive Board Members skills around QI, leadership and governance as well as creating digital learning platforms to improve the quality of health care delivery to the people of Scotland.

She has previously worked within NES as a Senior Analyst with the Digitally Enabled Workforce Team & the wider NHS first as a Contact Tracer and then as a Contact Tracing Team Leader in response to the Covid-19 pandemic. Prior to her roles within the NHS Eilidh worked in the creative industries where her passion to create engaging user-specific content started.

Penny Fairbairn - Admin Officer

Penny Fairbairn
Admin Officer, Quality Improvement Team, NHS Education for Scotland
Penny is an Admin Officer in the Quality Improvement Team supporting the delivery of QI programmes including ScIL, SIFS and SCLIP.  Prior to joining NES Penny worked in NHS Dumfries and Galloway in the Strategic Planning and Transformation Directorate.    Penny has recently completed a secondment in a Crisis Care Home which provided her with a variety of skills, experience and knowledge which she plans to bring to this post.   Penny is enthusiastic about her future learning and development in a thriving quality improvement team.

Robin Black - Admin Officer

Robin Black
Admin Officer, Quality Improvement Team, NHS Education for Scotland
Robin is an Admin Officer in the Quality Improvement Team supporting the delivery of QI programmes including ScIL, SCLIP and SIFs.  Robin is returning to the NHS after three years as part of the admin team in a shopworker’s union, helping members to navigate the issues brought by Covid-19.  Prior to this, she worked for NHS Greater Glasgow & Clyde in a variety of admin roles, from front desk to senior management support. Robin is enthusiastic and ready to take on the challenge ahead of her, learning about QI methodology and the opportunity to build on her current skills, knowledge and confidence within an all teach, all learn environment.

Content updated August 2021