Person-centred Resources

Here you will find resources to support the improvement of care experience and staff experience.  This includes the Care Experience Improvement Model, patient and staff stories, Emotional Touchpoints, communication including sensory impairment and involving people.

Ten essential shared capabilities

The 10 Essential Shared Capabilities (ESCs) have been developed to reflect the evolving policy and legislative context driving improvements in person centred care in Scotland, and the increasing influence of values, rights based and personal outcomes approaches to practice.

Listen learn act
Care Improvement Experience Model
  • The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements that are directly related to feedback in a person-centred way.