These cartoons depict the challenges faced by staff every day and the small changes to practice that can enhance the patient experience. All the images were produced in real time by Graham Ogilvie (graham@ogilviedesign.co.uk) in response to comments made and views expressed at the Little Things Make a Big Difference conference in Edinburgh in March 2009.
Published: 19/12/2019
Publisher: NHS Education for Scotland (NES)
Type: Document
Audience: General audience