Here you will find resources to support the improvement of care experience and staff experience. This includes the Care Experience Improvement Model, patient and staff stories, Emotional Touchpoints, communication including sensory impairment and involving people.
These cartoons depict the challenges faced by staff every day and the small changes to practice that can enhance the patient experience. All the images were produced in real time by Graham Ogilvie (graham@ogilviedesign.co.uk) in response to...
This resource has been designed specifically to improve understanding and raise awareness of issues relating to basic sensory impairment with solutions to enable people to manage their daily lives and remain independent.
A quick guide for good communication for people with sensory impairment.
This resource has been designed specifically to support midwives in their communication with deaf women.
This resource is designed to provide quick tips to improve communication with patients with hearing loss.
A short video presentation by Dr Sheila Inglis describing 10 tips for trainers in an effort to facilitate more effective training.
NHS Boards are required to involve people in designing, developing and delivering the healthcare services they provide for them. Involving People: Learning from Experience is an in-house training resource for NHS Boards which also incorporates a...
Accompanying PowerPoint resource for session one of the Involving People learning series
Accompanying Video resource for session one of the Involving People learning series
Accompanying PowerPoint resource for session two of the Involving People learning resource
Accompanying Video resource for session two of the Involving People learning resource
Accompanying PowerPoint resource for session three of the Involving People learning series
Accompanying Video resource for session three of the Involving People learning series
Accompanying PowerPoint resource for session four of the Involving People learning series
Accompanying Video resource for session four of the Involving People learning series
This video resource is designed to be used by team leaders in short (15 minutes) regular sessions. Although designed to explore dignity, it has wider relevance and can be used to look at: team working, managing difficult situations, conflict...
This pack refers to ward settings as shown in the Little things make a big difference - who cares video resource, but this resource can be used by care teams working in any kind of care setting. The facilitator pack supports the video resources...
This pack refers to ward settings as shown in the Little things make a big difference - who cares video resource, but this resource can be used by care teams working in any kind of care setting. The scripts contain a written transcript of all...
The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements that are directly related to feedback in a person-centred way.