Person-centred resources

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Here you will find resources to support the improvement of care experience and staff experience.  This includes the Care Experience Improvement Model, patient and staff stories, Emotional Touchpoints, communication including sensory impairment and involving people.

Resources
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Care improvement experience model
  • The Care Experience Improvement Model (CEIM) is a simple framework that supports health and social care teams to make improvements that are directly related to feedback in a person-centred way.