Project Management and Communications

This section focusses on some practical elements that will help you to manage and communicate your project through the improvement journey in a timely and efficient manner.

The Quality Improvement Journey

Why project management and communication is important

Project management and communication is especially important at the beginning of any improvement project but also continues to apply throughout the improvement journey. It will help you, your team and guiding coalition to see the a clear plan for your project, help track your progress and how to communicate effectively across the life cycle of your project. 

Watch the animation below for an overview of Project Management and Communication.

The Quality Improvement Journey
Project Management Principles

Project management describes the methods and tools that can be used to support an individual or a team to effectively manage projects.  The core principles set out below ensure the three key elements of quality, cost and time are addressed.

Core principles:

  • Clear Vision & Purpose
  • Project Sponsor
  • Clear objectives and outcomes
  • Clear communication
  • Effective planning
  • Facilitating effective meetings
  • Tracking, Reporting and Risk Management
  • Learning Lessons
Topics in Project Management include:

Project Start Up

  • Project Charter
  • Communication and Engagement Plan
  • Establish a team
  • RACI Matrix
  • Driver Diagram
  • Pareto Chart

Planning your communication

  • Identify your audiences
  • Define the purpose of the communication
  • Identify key messages
  • Winning hearts and minds using stories
  • Communication channels
  • Sharing what you have learned

Project Planning

  • Action Plan
  • Gantt Chart
  • Prioritisation Matrix
  • Action tracker with decision log

Managing & Reporting Projects 

  • Effective Meetings
  • Run Chart / Statistical Control Charts
  • Risk Log
  • Lessons Learnt Log
  • Huddles
  • Visual Management Boards

Content Updated August 2021