The outcomes teams achieve are a result of how their system functions. System understanding is therefore essential to the improvement journey.
If teams want different outcomes they need to understand how their system is currently working. They can use this knowledge to help them identify the right improvements to make changes where they are needed.
Stakeholder Analysis - used to identify, prioritise and understand your stakeholders.
Process Mapping – used to outline the sequential steps in a process.
Cause and Effect Analysis – used to explore and record likely causes of problems
Forcefield analysis – helps teams identify, discuss and assess the forces for and against a proposed change.
User experience (including surveys) – method to gather information from the perspective of a person who interacts with and/or receives something from a service (content under development)
Pareto charts – helps teams identify and focus on areas of improvement with the biggest impact.