Understand current system
The outcomes teams achieve are a result of how their system functions. System understanding is therefore essential to the improvement journey.
If teams want different outcomes they need to understand how their system is currently working. They can use this knowledge to help them identify the right improvements to make changes where they are needed.
- System definition
- System types: simple, complicated, complex
- System understanding overview
- Tools to help you understand your system
- What is Human Factors and ergonomics?
- When and how to use it
Download these topics below:
References and Tools to help you understand your system.
Process Mapping – Used to outline the sequential steps in a process.
Cause and Effect Analysis – Used to explore and record likely causes of problems
Forcefield analysis – helps teams identify, discuss and assess the forces for and against a proposed change.
User experience (including surveys) – method to gather information from the perspective of a person who interacts with and/or receives something from a service
Pareto charts – helps teams identify and focus on areas of improvement with the biggest impact.
The Improvement Guide, 2009, Langley et al