Understands the purpose and function of different digital communication methods within my role
On this page you'll find links to resources to help you understand the purpose and function of different digital communication methods within your role.
Select your current capability level to jump to aligned resources:
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Not at Level 1
Understands the purpose and function of different digital communication methods within my role
Not at Level 1 - I am not sure about the different ways of communicating online using digital tools and I need to know more about the different purposes they can be used for.
This online lesson introduces different digital communication methods that may be used within your role: GCF Global - All About Online Communication
Visit this webpage to explore what some common digital communication tools can be used for: Digital Unite - Email, WhatsApp & Skype | Digital Unite
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 1
Understands the purpose and function of different digital communication methods within my role
Level 1 - I know that there are different ways of communicating online using digital tools and I understand the different purposes they can be used for.
To understand more about the purpose and features of different communication tools, visit this collection of online guides and explore the various topics: Digital Unite - Technology Guides
This short e-learning module will help you to select appropriate online communication tools based on the intended purpose and audience: Bank of Scotland Academy - Using Online Communication Tools Effectively
Email and instant messaging are two of the most commonly used types of online communication. Read this online article which explores the pros and cons of both: Spike - Email vs Instant Messaging - What’s the Difference?
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 2
Understands the purpose and function of different digital communication methods within my role
Level 2 - I am able to use a range of digital communication methods for different purposes and adapt my communication style so that it suits the situation and the audience.
Read through this blog to understand what digital communication is and investigate different digital communication methods and purposes: The Knowledge Academy - What is Digital Communication: Explained with Examples
This online tutorial covers the difference between using formal and casual language in online communications. Whilst this specific to email, it will help you to adjust your tone and communication style to suit the situation and audience when using other tools: GCF Global - How Formal Should an Email Be?
Using clear language is a really important way of keeping our digital communications accessible. This e-learning module covers how to communicate online in plain English. You will need to create a free account to access the module. Once you have logged in you may need to search for the module title (Digital Accessibility: Plain English): Lead Scotland - Digital accessibility: plain English - Lead Scotland
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 3
Understands the purpose and function of different digital communication methods within my role
Level 3 - I can confidently communicate and collaborate digitally using a wide range of appropriate methods and tools, always adapting my communication style and content to suit the intended audience.
This online article covers the key factors to consider when selecting digital communication tools, including purpose, audience and cost: LinkedIn - What are the most important factors to consider when choosing digital communication tools for your team?
Have a look at this short online article to learn about selecting appropriate digital communication methods based on the target audience and the message that you are trying to convey, with consideration of existing group dynamics: Reworked - How to Pick the Right Kind of Tool for Each Digital Conversation
This online article offers practical suggestions on how to make sure digital collaboration tools work for everyone in your team: LinkedIn - How can you ensure that all team members are comfortable with digital tools for collaboration?
For further resources, visit the Communication page of the Digital and Data Resource Hub.
