Communicates effectively using digital tools
On this page you'll find links to resources to help you learn how to communicate effectively using digital tools.
Select your current capability level to jump to aligned resources:
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Not at Level 1
Communicates effectively using digital tools
Not at Level 1 - I am not yet comfortable using digital tools to communicate with colleagues and people who use services.
One of the most common digital communication tools is email. Use this online guide to get started and learn how to use email: GCF Global - Introduction to Email
Learn more about the structure of emails and how to handle junk or spam email with this guide from the Scottish Social Services Council (SSSC). This is part of their 23 Things Digital List. Work through the introduction and instructions a-c: SSSC - Thing 14: Email
You may need to use online phone calls and video chat within your role. To find out more use these online guides: GCF Global - Online Phone Calls and Video Chat and Group Calls
Instant messaging is a popular way to connect online. This short e-learning module will introduce the basics and allow you to build your confidence: Lloyds Bank Academy - Using Instant Messages
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 1
Communicates effectively using digital tools
Level 1 - I am comfortable using one or two digital tools to communicate with colleagues, and people who use services, in an accurate and straightforward way.
This short e-learning module introduces different types of digital communication tools: Bank of Scotland Academy - Using Online Communication Tools Effectively
To explore the different features of email and increase your confidence, have a look at this collection of online guides which include time-saving email tips and managing contacts and calendars: GCF Global - Email Basics
If you use Microsoft Teams as part of your role, have a look at the ‘New to Microsoft Teams?’ section at the top of this webpage where there are links to information on chat, channels and calls: Microsoft - New to Microsoft Teams?
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 2
Communicates effectively using digital tools
Level 2 - I am happy to use a range of different digital tools to communicate effectively with colleagues, other professionals and people who use services.
To explore a wide range of digital communication tools, including their pros and cons, work through this collection of online guides: GCF Global - Beyond Email
Work through this short e-learning module for hints and advice on how to get the most out of digital communication tools: Bank of Scotland Academy - Using Online Communication Tools Effectively
To learn more about Microsoft Teams and how it make it work for you, have a look at these tips from the experts: Microsoft - Teams Tips from the Experts!
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 3
Communicates effectively using digital tools
Level 3 - I can confidently communicate complex information in different ways using a range of technology and am comfortable exploring new digital communication tools.
It's great that you are already confident using digital communication tools. To find out more about these tools or learn about new tools that are available, have a look at the information below:
Why not also research other digital communication tools that could benefit you in your role?
