Communicates effectively using digital tools
On this page you'll find links to resources to help you learn how to communicate effectively using digital tools.
Select your current capability level to jump to aligned resources:
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Not at Level 1
Communicates effectively using digital tools
Not at Level 1 - I am not yet comfortable using digital tools to communicate with colleagues and people who use services.
One of the most common digital communication tools is email. Use these 5 short activity modules to start learning what email is, how it is used, and how to remain safe when using email: Be Connected - Introduction to Email
You may need to use online phone calls and video chat within your role. To find out more use these online guides: age uk - A beginner's guide to video calling and Lloyds Bank Academy - Video calling
Instant messaging is a popular way to connect online. This short e-learning module will introduce the basics and allow you to build your confidence: Lloyds Bank Academy - Using Instant Messages
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 1
Communicates effectively using digital tools
Level 1 - I am comfortable using one or two digital tools (e.g. email, Microsoft Teams, instant messaging) to communicate with colleagues and people who use services in an accurate and straightforward way.
This short e-learning module introduces different types of digital communication tools: Bank of Scotland Academy - Using Online Communication Tools Effectively
To explore the different features of email and increase your confidence, have a look at the following interactive modules, helpfully separated into each feature: Digital Learn - Intro to Email 2: Beyond the Basics
If you use Microsoft Teams as part of your role, have a look at the ‘New to Microsoft Teams?’ section at the top of this webpage where there are links to information on chat, channels and calls: Microsoft - New to Microsoft Teams?
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 2
Communicates effectively using digital tools
Level 2 - I am happy to use a range of different digital tools to communicate effectively with colleagues, other professionals and people who use services.
Work through this short e-learning module for hints and advice on how to get the most out of digital communication tools: Bank of Scotland Academy - Using Online Communication Tools Effectively
To learn more about Microsoft Teams and how it make it work for you, have a look at these tips from the experts: Microsoft - Teams Tips from the Experts!
For further resources, visit the Communication page of the Digital and Data Resource Hub.
Level 3
Communicates effectively using digital tools
Level 3 - I can confidently communicate complex information in different ways using a range of technology and am comfortable exploring new digital communication tools and using these to improve service delivery.
It's great that you are already confident using digital communication tools. To find out more about these tools or learn about new tools that are available, have a look at the information below:
Why not also research other digital communication tools that could benefit you in your role?