A personalised approach is the cornerstone of high-quality healthcare. It helps us to connect meaningfully with others and builds the relationships and trust that are key to good experiences and better outcomes for patients and their families.
Select the play button to access the animation below for an overview of a personalised approach to care.
Caring Conversations, developed by Professor Belinda Dewar, are at the heart of compassionate relationship-centred care. Caring Conversations are proven to have positive effects for both patients and health professionals. This evidence informed learning resource will equip you to put Caring Conversations into practice.
The Healthcare Improvement Scotland Person-Centred Health and Care Knowledge Network hosted by NES contains tools, templates, and guidance on how to implement person-centred care and has examples of good practice.
Near Me video consultation provides access to healthcare for those who struggle to attend their appointments in person, cutting down on travel time and costs.
The “What Matters To You” approach builds trust which in turn creates better experiences and better healthcare outcomes for patients.
Content updated 22 September 2025