This site contains information and resources relating to Value based reflective practice (VBRP), Community chaplaincy listening (CCL), Pastoral supervision, Patient reported outcome measures (PROMS) and significant events. Learning resources to support care experience, spiritual care, healthcare chaplaincy, openness and learning, feedback and complaints, duty of candour, personal outcomes approaches, carers, person-centred care, patients rights, valuing feedback, patient and staff stories, communication.
Welcome to the person-centred care zone
Enabling people to have positive experiences of care and support is an essential component of good person-centred, person-led care.
Great care starts with great experiences.
Person-centred care puts people first focusing on what matters most to them. It’s about treating everyone with kindness, respect, and dignity, and tailoring support to their unique needs and preferences.
This approach empowers people to make informed choices about their health and wellbeing. By working together, care becomes a shared journey—built on trust, understanding, and partnership.
When care is personal, accessible, and compassionate, people feel heard, valued, and in control. That’s the heart of person-centred, person-led care.
Health and care services should be:
- tailored
- individualised
- holistically delivered with care and kindness
Watch the animation below to find out what people who use health and care services in Scotland feel is important
Personal outcomes network
The Personal Outcomes Network (PON) in Scotland is a national, cross-sector group that brings together professionals from health, social care, housing, and other related services. It was established in 2015 in response to the growing emphasis on self-directed support and the integration of health and social care.
Purpose: The network promotes and supports the use of personal outcomes approaches—ways of working that focus on what matters most to individuals using services, rather than just on service outputs or processes.
Membership: It includes over 400 members from various sectors and roles, all committed to embedding personal outcomes in practice.
Activities: The PON provides a space for sharing learning, resources, stories, and evidence. It supports reflective practice and encourages collaboration across sectors.
Leadership: The network is coordinated by a group of representatives from organisations such as NHS Education for Scotland (NES), Healthcare Improvement Scotland (HIS), the Scottish Social Services Council (SSSC), the Care Inspectorate, the Scottish Government, and others.
The network is led, and meetings are planned and managed, by a small co-ordinating group (made up of staff from NES, Healthcare Improvement Scotland (HIS), Scottish Social Services Council (SSSC), Care Inspectorate, Scottish Government, the Alliance, the Thistle Foundation and University of Strathclyde). For more information please visit the PON website https://personaloutcomes.network/