This site contains information and resources relating to Value based reflective practice (VBRP), Community chaplaincy listening (CCL), Pastoral supervision, Patient reported outcome measures (PROMS) and significant events. Learning resources to support care experience, spiritual care, healthcare chaplaincy, openness and learning, feedback and complaints, duty of candour, personal outcomes approaches, carers, person-centred care, patients rights, valuing feedback, patient and staff stories, communication.
Welcome to the person-centred care zone
Enabling people to have positive experiences of care and support is an essential component of good person-centred, person-led care.
This zone has resources which cover areas such as experience based improvement, quality improvement, spiritual care, personal outcomes, carers and openness and learning. These resources will support staff to improve their knowledge and skills as well as support their continuous personal and professional development.
Health and care services should be:
- tailored
- individualised
- holistically delivered with the people who use services at the centre
This animation outlines what people who use health and care services in Scotland feel is important
