Future care planning in the community (REDMAP) communication education toolkit
REDMAP
Future care planning communication education toolkit
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Future care planning is a person-centred, proactive approach to help people think and plan ahead for changes in their life, health and care.
Thinking ahead about ‘what matters to me’ if things change is relevant at any age and for many stages of life. Future care planning is particularly helpful for:
- people living with one or multiple long-term conditions
- people living with disabilities and/or complex health and care needs
- people whose health and wellbeing are changing or deteriorating due to physical and/or mental health problems
- people with life-shortening conditions as part of palliative care
- people who are in their last few weeks, days or hours of life and may be dying
- babies, children and young people with life-shortening conditions
- carers supporting these people
A crucial aspect of the future care planning is the conversations that take place with the person, their family and other people important to them. Many different staff are involved in these conversations and should be trained in effective, person-centred communication.
This toolkit contains all the resources needed for experienced facilitators/tutors to run interactive, future care planning workshops. It includes:
- tutor training presentation for experienced facilitators to use in tutor development
- tutor guide to running interactive workshops
- template for writing scenarios with some examples. Facilitators should use scenarios that fit the context and learning needs of their participants
Tutor Roles:
To run an interactive communication workshop requires a minimum of two experienced tutors. A third tutor is helpful if available. Simulated patients, relatives or staff members act as interviewees and can be tutors, trained volunteers or other staff.
Downloadable Toolkit contains:
- Tutor training presentation
- REDMAP image
- REDMAP image slide
- REDMAP Framework 2026
- Tutor prompt sheet – interactive demonstration
- Scenario template (REDMAP) – interactive demonstration
- Scenario examples: Future care planning in the community
- Older person with frailty and multimorbidity
- Care home resident with deteriorating health - Realistic conversations: Future care planning (REDMAP) handout
- Future care planning guide for staff
- Future care planning questions for care home residents
This future care planning (REDMAP) training resource was developed by senior clinicians and educators from Public Services Delivery (PSD) Scotland, NHS Greater Glasgow and Clyde, and the University of St Andrews.
Content updated July 2026