Developing HCSW roles

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The learning resources listed on this site are generic.  They are designed to be applicable to all NHS Nursing, Midwifery and Allied Health Professions (NMAHP) Healthcare Support Worker (HCSW) roles. This allows services and teams to work with a national structure, but add local detail – for example, what does that post look like here, in our team?   

The Development and Education Framework for Level 2-4 NMAHP HCSWs principles can be applied to health and care staff in any sector.   If you are interested in developing shared solutions across a wider service, the following links may be of interest.  You can contact the HCSW team directly through our project mailbox hcsw@nes.scot.nhs.uk 

Networking and sharing best practice
NES HCSW ways of working image


One of our key roles at NES is to network with our stakeholders and to share best practice across Scotland and beyond.  This is the HCSW Voice and Learning Culture part of our model, and we do this through three key national networks:

1. HCSW Education Network – join the national network for educators and managers 

2. HCSW Advisory Group – HCSWs working collaboratively with NES   

3. Associate Practice Educator Network - national network for those in Associate Practice Educator roles in health boards

We promote best practice in developing and reviewing support worker skill mix and career pathways through a collaborative approaches and workforce tools.

HCSW Masterclass model 

NMAHP Professional Workforce Needs Analysis Tool

Development and Education Framework for Level 2-4 NMAHP HCSWs

We share examples of developing support worker roles and the lessons learned to promote spread across the system.

Associate Practice Educator Scoping Study  

Developing Assistant Practitioner Roles: NHS Lothian’s experience

Wellbeing and Enablement Practitioners: NHS Grampian experience

Showcasing the impact of the Associate Practice Educator role on HCSW development

HCSW role development stories