Welcome to the NHS Scotland Remote Consulting learning site.

Remote consulting is an effective and convenient way to access health and social care services safely and securely. It also offers more choice and flexibility, saving time and reducing travel. Remote consulting should be part of a suite of options enabling choice to suit individual needs and circumstances.

The learning material and resources available here are to assist health and social care providers offer remote consultations as part of business as usual service provision to the people of Scotland.

Different methods of remote consulting

There are several ways people can use remote consulting:

Telephone consulting

Usually used for routine care, obtaining a repeat prescription or test results.

Click the Telephone consulting icon to find out more.

Video consulting

Usually used where it is important to be able to see someone but not necessary to be in the same room.  Other advantages over telephone appointments include multiple people can easily join a video call (consultant, relative, interpreter) and resources can be shared.

Click the Video consulting icon to find out about the Scottish Government Near Me Programme.

Asynchronous consulting 

Usually used to share information via email, text messaging, online form or a questionnaire where the person and the practitioner do not need to be available at the same time. 

Click the Asynchronous consulting icon to find out more.

Additional resources


To find out more, click additional resources.