Telephone consulting

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Telephone consultations used appropriately can support the delivery of routine care by improving and enhancing access to a broad spectrum of health services and information providing continuity of care, greater choice and convience, as well as reducing travel time and costs for everyone.

Telephone consultations are particularly valued by people living in rural communities and those whose health or social circumstances make travelling difficult. 

Total telephone triage
NES Design icon of  person and telephone with colored conversation text boxes

Telephone consulting can be used as an appropriate approach for handling requests for same-day appointments, as an effective way of engaging large numbers of people, prioritising need as required,  and often can also provide an appropriate alternative to face to face consultations.

This webinar explains telephone consulting skills, establishing a telephone triage system in practice and utilising telephone triage effectively. It also includes discussion around red flags and the importance of safety netting.


This poster resource explains how to have compassionate telephone conversations with relatives.