Please remember that day 1 and 2 are close together. We recommend that you aim to complete the pre-work for both days before day 1.
Resilience - find a partner and share the three actions that you are going to take. Agree a time to call to share your progress.
View the Empowering eLearning module and do the self-assessment at the end.
Read Seven Principles of Knowledge Management (PDF). Adapted from Cognitive Edge blog by Snowden D. (2008).
Complete the eLearning module Why things go wrong and right in complex systems. Please note, you need to be signed into TURAS to access this.
Consider Ladder of Participation (PDF). Adapted from Arnstein S.R. (1969) A Ladder of Citizen Participation. AIP Journal.
Read Ladder of Participation examples (PDF). Where in the Ladder of Participation you would put these? Come prepared to discuss your rationale.
Pre-reading for the Book Club: Gawande A. (2015) Being Mortal: Illness, Medicine and What Matters in the End. Profile Books Ltd/Welcome Collection, London.
Consider the following 3 questions for discussion at Book Club:
We know these topics are sensitive and appreciate that some people may feel unable to contribute to the discussion on the day due to their personal circumstances. If you anticipate that you may have difficulty fully participating in the conversation, please get in touch with the facilitator team in advance to discuss your options.
Compassionate Leadership exercise template (Word) Source: Poorkavoos, M. (2016)
Compassionate Leadership: What is it and why do organisations need more of it? Roffey Park Institute.
Risk Management template (Word)
Reflecting on, understanding, and developing yourself as a person and as a leader:
Finding different ways of thinking and doing:
Seeing what is possible for people who use services, carers and communities now and in the future:
Enabling others to develop and use their own leadership capacity:
Collective Leadership Scotland supports and enables the public service workforce to work together to deliver the services that matter to the people of Scotland.
West, M. et. al. (2017) Caring to Change: How compassionate leadership can stimulate innovation in health care. The Kings Fund.
West, M. et. al. (2014) Delivering a Collective Leadership Strategy for Health Care. The Kings Fund; Center for Creative Leadership.
Knoco Stories – From the knowledge management front-line (2012) Some Addenda to Snowden’s 7 Principles of Knowledge Management. Some additional practical thoughts on the 7 principles.
Bloomfire Blogpost by Dana Youngren on the 5 Ways To Increase Knowledge Sharing In Your Organization
Additional resources for Systems Thinking in Health and Care systems can be found on the Human Factors Hub on TURAS Learn.
Resources for enhanced significant (learning) event analysis can be found on TURAS Learn.
View a short video Systems Thinking A new direction in Healthcare Incident Investigation (3:55)