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Cohort 26 - Digital Improvement to Service Delivery of NHS 24 Living Life (Telephony-based Cognitive Behavioural Therapy) - Tracey Cawley & Joanne McFadden

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NHS Education for Scotland (NES)

Introduce an online referral option to: Improve accessibility Reduce phone referrals by 60% in the first quarter, reducing staff resource, creating client satisfaction Forecasted timeline – Go Live Summer 2026

Published: 13/03/2026

Publisher: NHS Education for Scotland (NES)

Type: Document

Audience: General audience

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