Digital and Data Capability Framework

Uses a wide range of systems and apps to ensure delivery of safe, good quality care and support

Not at Level 1- I need to develop my knowledge of systems and apps so that I can use them for work-related tasks.

Speak to your colleagues or line manager to check which are the key systems and apps relevant to your role. If these are systems that you need to use, ensure that you are able to log in and feel confident using them. You might need support from your colleagues or to spend some time practicing to help you with this. 

Many organisations use Microsoft Windows on their computers. To learn what this is and how to use it, have a look at the following webpages: 

• Digital Unite - What is Windows?
• Digital Unite - Getting Started with Windows 10 - Microsoft regularly release new versions of Windows with upgraded features. Windows 10 is now widely used on work computers. 

You are likely to need to use an email system as part of your role. Work through this online course to learn what email is, how to set up an account, and how to reply to and send emails: Digital Learn - Intro to Email

There may be circumstances, both personally and professionally, when you need to enter information online. This guidance covers the key features of online forms and what the different elements mean: Digital Unite - How to Complete Online Forms

Microsoft also have a range of apps that might be available for you to use at work. Explore the following links to find out more about these and what they can be used for:

• Microsoft - Intro to Word
• Microsoft - PowerPoint Quick Start
• Microsoft - Intro to Excel

For further resources, visit the Using Technology page of the Digital and Data Resource Hub. 

Uses a wide range of systems and apps to ensure delivery of safe, good quality care and support

Level 1 - I can use systems and apps I am familiar with to achieve some tasks, but I need help to use functionality I haven't come across before.

Learn how to set things up in Windows to look and feel exactly as you want. This guidance has been specifically written for Windows 10, but will still be useful if you are using a different version: Digital Unite - How to Edit and Personalise Settings in Windows 10

Whenever you install a new program, or save a document to your desktop, a new shortcut icon will appear. This webpage explains what your 'desktop' is and how to manage the shortcut icons, including how to add new shortcuts for programs that you use frequently: Digital Unite - How to Rearrange Your Computer Desktop

Read the Introduction section of this webpage to learn what ‘the cloud’ is and explore what opportunities it presents for you: Scottish Social Services Council (SSSC) - Thing 9: The Cloud

You may have access to Microsoft Office 365 applications. To learn more about these and what they can be used for, have a look at this webpage: Digital Unite - What are the different applications you get with an Office 365 subscription?

To learn more about the functionality of different Microsoft apps, have a look at these support webpages from Microsoft:

• Microsoft - Word Help & Learning
• Microsoft - PowerPoint Help & Learning
• Microsoft - Excel Help & Learning
• Microsoft - Outlook Help & Learning
• Microsoft - Teams Help & Learning
• Microsoft - Forms Help & Learning

This e-learning course provides the opportunity to think about systems and apps that can help you in your everyday life, whether for work or home: OpenLearn - The Right Tool for the Job

For further resources, visit the Using Technology page of the Digital and Data Resource Hub. 

Uses a wide range of systems and apps to ensure delivery of safe, good quality care and support

Level 2 - I am happy using multiple systems and apps to achieve varied tasks and am comfortable exploring functionality I haven't come across before.

Think about the systems and apps you already have access to within your role. Take some time to explore the full functionality and settings of each. Are you using all the features to best advantage, or is there more that could help you? If you're not sure, search online for hints or guidance on getting the most of out the specific systems and apps you use. 

To explore the many different Microsoft apps that might be available to you, browse through these Microsoft app support pages. Each app has it's own help and learning area where you'll find 'how to' guidance and handy video demonstrations: Microsoft - Microsoft Products and Apps Support

For further resources, visit the Using Technology page of the Digital and Data Resource Hub. 

Uses a wide range of systems and apps to ensure delivery of safe, good quality care and support

Level 3 - I confidently use current and emerging software to achieve complex tasks and am able to provide assistance to others when they need help with systems and apps.

To explore the use of cloud technology and best practice guidance for public sector organisations, have a look at this guide: GOV.UK - Cloud Guide for the Public Sector

Use your networks to research the software that is being used to deliver services across the sector. What could you learn from this to benefit your own organisation? Are you using the best systems and apps that are available? Ensure you are also regularly taking the time to research emerging software that is relevant to your organisation. 

To find out about new functionality across Microsoft apps, have a look at these Microsoft support pages. Each app has it's own help and learning area where you'll find 'how to' guidance and handy video demonstrations. Why not explore an app you don't know much about to see how it might be useful for your work: Microsoft - Microsoft Products and Apps Support

For further resources, visit the Using Technology page of the Digital and Data Resource Hub.