Supports the promotion of digital inclusion and flexibility for accessing services
On this page you'll find links to resources to help you promote digital inclusion and flexibility for accessing services.
Select your current capability level to jump to aligned resources:
When you open the links included on this page, you may be presented with messages about cookies. To find out more about what cookies are and how you can manage them safely, have a look at this guidance: Digital Unite - What is a Cookie?
Not at Level 1
Supports the promotion of digital inclusion and flexibility for accessing services
Not at Level 1 - I need to learn more about what digital inclusion is and how being digitally excluded can impact people's ability to access health and social care services.
For a definition of digital inclusion, have a look at this webpage: Digital Unite - What is Digital Inclusion?
Each year, the Good Things Foundation gathers new facts and statistics to highlight the reality of digital exclusion in the UK and publishes these as an infographic. Download the PDF (using the Learn about the state of our digital nation link on the right of the page) and have a look through the information provided: The Good Things Foundation - Our Digital Nation
Have a look at some real life examples of how digital inclusion has benefited people and enabled them to access services. We recommend you start with Paule and Robel's stories which include short videos: The Good Things Foundation - Digital Inclusion Stories & Case Studies
For further resources, visit the Innovation & Service Improvement page of the Digital and Data Resource Hub.
Level 1
Supports the promotion of digital inclusion and flexibility for accessing services
Level 1 - I understand what digital inclusion is and how being digitally excluded can impact people's ability to access health and social care services when non-digital options are not available. Where appropriate, I am able to support people, including colleagues, who might be digitally excluded to find information and access services.
The short video on this page is part of Age UK's ‘Offline and Overlooked’ campaign for digital inclusion. Watch it to learn about some of the potential impact of digital exclusion when trying to access public services: Age UK - Offline and Overlooked
Have a look at this paper which covers digital inclusion from a health and social care perspective, noting the five key pillars and how they apply to your organisation or service: From Pillars to Practice: Developing a framework for embedding digital inclusion in health and social care
This guide has been developed to help you think about the role of digital in the services you provide and how you can integrate digital inclusion as part of person-centred care: Practice Guide for Digital Inclusion
Find out what support is available from your organisation or within your local community to help people to access online services. Ensure your knowledge of this is up to date so that, where appropriate, you could signpost to this information.
For further resources, visit the Innovation & Service Improvement page of the Digital and Data Resource Hub.
Level 2
Supports the promotion of digital inclusion and flexibility for accessing services
Level 2 - I have a good understanding of the barriers people can face when accessing digital services. Where appropriate I can take a person-centred approach to working with people to address and overcome challenges.
Have a look at these webpages from the Scottish Government's ‘Digital Inclusion Programme’. Explore the resources to find out more about the barriers people can face when accessing digital services: Digital Health & Care Scotland - Digital Inclusion
Watch this short video which covers how to design and deliver digitally inclusive services by taking a person-centred approach: The Wildlife Trust's Wild About Inclusion - Digital Bitesize - Introduction to Digital Inclusion
One of the key elements of taking a person-centred approach is ensuring online content is accessible to everybody. Work through this online course which includes web accessibility principles and guidelines, and accessibility evaluation and testing: Microsoft - Accessibility Fundamentals
The Alliance, Scottish Care and VOX are supporting five principles for a human rights based approach to digital health and social care. To find out more about these, explore this webpage and utilise the e-learning stack or SSSC open badge available in the Would you like to learn more? section: The Alliance - Human Rights Principles in Digital Health and Social Care
For further resources, visit the Innovation & Service Improvement page of the Digital and Data Resource Hub. You may also be interested in applying for the Digital Health and Care Leadership Programme (DLP) which aims to maximise the potential of digital solutions to benefit people.
Level 3
Supports the promotion of digital inclusion and flexibility for accessing services
Level 3 - I am a champion for digital inclusion. I recognise and escalate situations where existing services negatively impact those who are digitally excluded, and I actively contribute towards the design of digitally inclusive services and ensure that both digital and non-digital options are available.
Scotland’s Digital Inclusion Charter has been created to support, guide and recognise best practice in digital inclusion work in Scotland. Read through each of the charter pledges to build your understanding of what organisations can do to champion digital inclusion: The Scottish Council for Voluntary Organisations (SCVO) - Scotland’s Digital Inclusion Charter
For further resources, visit the Innovation & Service Improvement page of the Digital and Data Resource Hub. You may also be interested in applying for the Digital Health and Care Leadership Programme (DLP) which aims to maximise the potential of digital solutions to benefit people.
