Digitally Enabled Workforce

A nationally recognised, fully funded programme designed to support people across health, social care, social work, housing and the third sector to lead meaningful digital change.

Designed for anyone who would like to develop their leadership skills and is interested in digital health and care, we welcome applications from employees in health, social care, social work, housing, charities and the third sector based in Scotland. More information about the programme, including application guidance can be found on the DLP site. 

Find out more and apply

👉 If you’re ready to strengthen your leadership skills, connect with peers across the system, and help shape the future of digital health and care - we’d encourage you to apply. For programme details and application guidance click here.

Episode 1: Using AI tools for complaint management

Date: Tuesday 26 May (13.00 – 14.00) Online Booking Link

Handling complaints well is critical to building trust, improving services, and learning from what matters most to people. Yet complaint management in health and social care is often time consuming, emotionally demanding and constrained by limited capacity. Amy Walker, Innovation Project Manager from NHS Forth Valley, will lead this session and showcase how they have used artificial intelligence (AI) tool responsibly and ethically to support complaint management - not by replacing human judgement, but to help teams work more effectively and consistently.

Drawing on real world experience, the session looks at how AI can help:

• Triage and categorise complaints to support timely responses
• Identify recurring themes and systemic issues across large volumes of feedback
• Support clearer, more consistent responses
• Free up staff time to focus on empathy, resolution, and service improvement

This is not a technical demonstration. It is a practical exploration about what it takes to introduce AI tools in sensitive, frontline contexts - including what works, what doesn’t, and the safeguards that matter. By the end of the session, participants will:

• Understand where AI can add value in complaint management, and where it shouldn’t
• Gain practical insight into introducing AI tools safely and ethically
• Learn lessons they can apply within their own organisational context

Join us for our upcoming Digital Champions Connect & Learn session featuring the Scottish Ambulance Service, where we’ll explore how their Digital Champions network has evolved and the impact it’s having across their workforce. Colleagues will share their experiences of developing the network, how it has taken shape over time, and what has helped it grow and adapt within a complex service environment.

Date: 28/05/2026 Time: 15:00 - 16:00

Link: Connect & Learn - Inside the Scottish Ambulance Service Digital Champions Network

 We will also look at how the network is supporting the service in practise, highlighting its contribution to day-to-day operations, how it enables staff, and the value it brings across the organisation. 

Whether you’re just getting started or looking to strengthen an existing network, this is a great opportunity to learn from peers, ask questions, and take away practical ideas for your own organisation.

Date: Thursday 04 June Time: 11.00 – 12.00

Location: Online - Registration Link

MyCare.scot represents a step-change in how citizens access public services. In this session, we will explore the kind of digital leadership required to design and deliver a truly seamless front door - one that is grounded in user needs, enabled by effective system integration, and driven through strong cross-organisational collaboration and transformation. 

Join us for this webinar with Greg Thomson, Programme Director for Digital Front Door at Public Services Delivery Scotland, as he shares practical insights from leading a high-profile national programme - and take the opportunity to ask questions about the Programme and MyCare.scot.

These sessions are aimed at the DLP community, including past and present participants. You may also share this event with colleagues who are interested in the subject areas.

We are delighted to let you know that our Digital Leadership Pathway is now live!

Digital leadership isn’t about being a tech expert, it’s about how we work with people to improve services. The new Digital Leadership Pathway makes it simple to start (and keep going), with four levels - Explore, Embed, Drive, and Shape - each offering programmes and resources tailored to you. Additionally, the Elevate section highlights local and national opportunities for you to put your skills into practice and grow your impact.

• Start today: pick the level that fits your role and goals.
• Practical and relevant: multiple resources and opportunities, real‑world focus.
• Grow your impact: the Elevate section shows how to contribute beyond your team and connect with national initiatives.

Open the Digital Leadership Pathway here and get updates (new content, events, webinars) by signing up to our Digital Leadership mailing list here.

 “Taking a digital approach is not simply about moving from paper to electronic systems. It’s about reimagining how we deliver care and how people interact with the care system - empowering people to take control of their own health, enabling professionals to work more efficiently and collaboratively, and creating data-driven systems that are proactive rather than reactive.” Scotland's Health and Social Care Service Renewal Framework

Join our Digital Mindset Session for Leaders across health and social care - including social work, housing, charities, and the wider third sector. Whether you’re a Director, Head of Service, Board Member, Service Manager or in another leadership role, this session will give you the mindset and tools to lead digital transformation with confidence and impact. Find out more on the Leading in the Digital Age Site.

Register now for one of our 2026 dates: Digital Mindset Session for Leaders | Turas | Learn

For team bookings or bespoke sessions, contact: nes.dew@nhs.scot

Developed by NHS Education for Scotland on behalf of Scottish Government and COSLA, the Thriving in a Digital Age Pathways offer learning resources and reflective activities to help you broaden your knowledge of key digital and data topics. 

There are several pathways for you to work through. The Digital and Data Pathway will develop your understanding of the fundamental concepts related to digital health and care, and there are also topic specific pathways that will provide more focussed learning on key areas of digital.