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Drive

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Drive builds on the content of previous pathways and focuses on how the concepts raised in Embed can be threaded through ways of working to drive cultural change in organisations. This pathway is for everyone, but especially for anyone involved in leading and influencing change across services and organisations (e.g. senior managers, service or programme leads).

If you aren't sure you understand any of the content, jump back to the Embed pathway and use the resources there to develop your knowledge before carrying on.

The Drive Pathway
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Step 1 - Organisational Digital Maturity

The phrase ‘digital maturity’ describes an organisational culture that is able to adapt and evolve to the opportunities and challenges of a digitally changing environment. 

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Question
Before we delve into this topic further, what do you know about the digital maturity of your own organisation?
Read

The Scottish Government and COSLA have developed a Health and Social Care Digital Maturity Assessment. Read through the most recent summary of findings from 2024 using the link below:

Link: Digital Maturity Assessment 2024 Published Report

Having read the summary, how do you think the findings align with the digital maturity of your own organisation?
Task
Do you know if your own organisation currently undertakes a digital maturity assessment? If you’re not sure, could you find out who leads on digital maturity in your organisation and discuss this with them?
 
  • If your organisation does currently undertake a digital maturity assessment, based on your most recent results, what can you and your senior colleagues do to support progression towards higher levels of digital maturity?
  • If your organisation hasn’t completed a digital maturity assessment, what could you do to make this happen? 
Step 2 - Measuring the Impact of Digital and Service Transformation (New)
Reflection

Introducing new digital approaches is only part of transformation. Understanding whether these changes are making a meaningful difference is equally important. 

For those leading change, using data and feedback to evaluate progress can help identify what is working, where improvements are needed and how to deliver better outcomes for people accessing services. 

Explore

Explore the Scottish Government's Health and Social Care Reform Progress Report, focusing on the section Monitoring and Evaluation. 

This section outlines how Scotland is using data, performance indicators and evaluation to track progress in health and social care reform, understand the impact of changes and inform future improvements.

Link: 6. Monitoring and evaluation - Health and social care reform - year 1 progress report: population health and service renewal frameworks - gov.scot

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Task

As you explore the resource, consider: 

  • Think about a digital improvement in your service. How could you use data and feedback to assess whether it is making a meaningful difference to the workforce and people accessing care? 

  • How could you involve colleagues and stakeholders in interpreting the findings and using them to shape future improvements? 

Step 3 - Enabling Digital Transformation Across the Workforce
Reflection

What helps people feel capable and at ease using digital tools at work, and what gets in the way?

Across health and social care, the workforce is continuously evolving and adopting ways of working in a digital age. While time, systems, connectivity and access to training can shape how quickly this evolves, they also highlight opportunities to strengthen support and ways of working, enabled by leadership, culture and workforce development.

Read

Read the “Health and Social Care Workforce Survey: Experience, Opportunities and Attitudes to Digital Working - Summary Report” developed by the Digital Health and Care Innovation Centre.

The report explores workforce experiences of digital working across health and social care, highlighting workforce insights and opportunities to strengthen capability and organisational readiness, alongside the critical role of leadership, infrastructure, training, protected learning time and peer support in enabling successful transformation across services.

Link: Health and Social Care Workforce Survey: Experience, Opportunities and Attitudes to Digital Working - Summary Report

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Task

Review the “Conclusions” and “Recommendations” sections of the report and reflect on how the findings relate to your own organisation, workforce or service.

Consider:

  •  What would make the biggest difference to enabling digital transformation within your organisation, and what actions could leaders take to support this in practice?
     
  • Identify one practical suggestion or improvement and raise it within your leadership team or relevant organisational forum to support discussion and action.
What Next?

Explore the resources contained in the next Step 4 - From Insight to Action: Self-Assessment Tool and Dashboards in Practise Webinar which has been recommended in the above summary report as a key resource to help staff understand their digital capabilities and be signposted to relevant learning resources. 

Step 4 - From Insight to Action: Self-Assessment Tool and Dashboards in Practise Webinar
Reflection

Leaders play a key role in turning insight into meaningful action. Access to workforce data, such as digital and data capability, provides an opportunity to move beyond assumptions and make informed, evidence-based decisions. 

Consider how data could be used within your organisation to understand the digital and data capabilities of your workforce. Reflect on how leaders can ensure this insight leads to meaningful and sustained improvement. 

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Watch

Watch “From Insight to Action: Self-Assessment Tool and Dashboards in Practice”. 

This webinar explores how workforce data from the Self-Assessment Tool and dashboards can support everyday decision-making, inform workforce planning, and shape future skills and roles. It provides practical examples and strategic guidance to help organisations identify what’s working well, where gaps exist, and how to take informed action. 

Link: Framework Webinars | Turas | Learn

Task

Complete the Self-Assessment Tool to begin understanding what data is collected and to receive recommended resources for learning. 

Explore the Organisation Dashboard information page which explains the steps towards requesting access to your Organisation Dashboard. 

As a leader, consider: 

  • how you’re enabling the developing of digital and data capabilities in your team, department and organisations 

  • how the dashboard data could support decision-making or workforce planning in your area  

  • what actions you could take in your organisation to start promoting the framework and self-assessment tool. 

Step 5 - Connecting Services Through Digital Working
Overview

Digital tools can help services work across traditional boundaries, making it easier for people to stay connected with the support they need.

Successfully expanding a digital approach means thinking beyond the technology itself - considering how different services work together, how staff are supported to use it, and how it fits into existing ways of working.

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Explore

Discover how Near Me is being used across Scotland's prison estate to connect people in custody with social work, housing, psychological services and third-sector support. By enabling earlier and more flexible contact, the approach helps services work together and supports more coordinated pre-release planning.

Link: Near Me to support Social Care and Social Work | Turas | Learn

Task

Consider:

  • How could digital contact help people access support earlier and experience smoother transitions between services?
  • What would be needed to successfully scale a digital approach across different teams or organisations?
What next?

You have now completed the Drive pathway. 

 

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Feedback

Use this Feedback Form to share any comments or questions you have about the pathway. You can also use this form if you spot that any of the links aren’t working, or the resources aren’t available.

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