Drive
Drive builds on the content of previous pathways and focuses on how the concepts raised in Embed can be threaded through ways of working to drive cultural change in organisations. This pathway is for everyone, but especially for anyone involved in leading and influencing change across services and organisations (e.g. senior managers, service or programme leads).
If you aren't sure you understand any of the content, jump back to the Embed pathway and use the resources there to develop your knowledge before carrying on.
The Drive Pathway
Step 1 - Organisational Digital Maturity
The phrase ‘digital maturity’ describes an organisational culture that is able to adapt and evolve to the opportunities and challenges of a digitally changing environment.
| Question |
Before we delve into this topic further, what do you know about the digital maturity of your own organisation? |
| Read |
The Scottish Government and COSLA have developed a Health and Social Care Digital Maturity Assessment. Read through the most recent summary of findings from 2024 using the link below: Link: Digital Maturity Assessment 2024 Published Report Having read the summary, how do you think the findings align with the digital maturity of your own organisation? |
| Task |
Do you know if your own organisation currently undertakes a digital maturity assessment? If you’re not sure, could you find out who leads on digital maturity in your organisation and discuss this with them?
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Step 2 - What works in Digital Innovation
| Reflection |
For digital improvements to become part of everyday practice, teams and organisations need to understand not just what the innovation is, but how innovation can be adopted, sustained and scaled. Reflect on the difference between pilot projects or one-off initiatives and changes that become part of “how we do things around here.” What enables innovation to be embedded and become routine? |
| Watch |
Explore the ‘Digital Innovation: What Works’ resource from Digital Care Hub. It shares real examples and practical lessons on what helps and what holds back digital innovation in health and social care, highlighting the importance of people, processes, leadership and continuous learning. |
| Task |
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Step 3 - From Insight to Action: Self-Assessment Tool and Dashboards in Practise Webinar (New)
| Reflection |
Leaders play a key role in turning insight into meaningful action. Access to workforce data, such as digital and data capability, provides an opportunity to move beyond assumptions and make informed, evidence-based decisions. Consider how data could be used within your organisation to understand the digital and data capabilities of your workforce. Reflect on how leaders can ensure this insight leads to meaningful and sustained improvement. |
| Watch |
Watch “From Insight to Action: Self-Assessment Tool and Dashboards in Practice”. This webinar explores how workforce data from the Self-Assessment Tool and dashboards can support everyday decision-making, inform workforce planning, and shape future skills and roles. It provides practical examples and strategic guidance to help organisations identify what’s working well, where gaps exist, and how to take informed action. |
| Task |
Complete the Self-Assessment Tool to begin understanding what data is collected and to receive recommended resources for learning. Explore the Organisation Dashboard information page which explains the steps towards requesting access to your Organisation Dashboard. As a leader, consider:
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Step 4 - Digital Principles and Reducing Inequalities
| Reflection |
As digital services expand across health and social care, organisations must ensure technology improves outcomes for everyone and does not create new barriers or inequalities. Consider how digital approaches could support better outcomes for people and communities, and what responsibilities leaders have in ensuring these services remain inclusive. |
| Read |
Read “The Digital Principle: transforming health and social care outcomes at micro and macro levels” from the Health and Social Care Alliance Scotland. The article explores how digital approaches can improve services and outcomes while highlighting the importance of digital inclusion, human rights and designing services around people’s needs. |
Step 5 - Inclusive Digital Design
| Reflection |
| Why is it important to design digital health and social care services with communities rather than for them? |
| Read |
Explore this insightful article on ‘Designing Inclusive Digital Health Services’ with Communities which reveals how co-designing with communities can make services more trusted, accessible and effective. Link: Designing Inclusive Digital Health Services With Communities | The King's Fund |
| Task |
Ask yourself who might be excluded from or disadvantaged by one digital service that your organisation is involved with? What is one small change you could make to reduce that barrier? How could you encourage ongoing engagement with service users within your organisation? |
What next?
You have now completed the Drive pathway.
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Feedback
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