Case study library

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You will find all the case studies relating to healthcare support worker role development and career progression in our library below which is themed and organised to support you with quick and easy access to user stories. 

Support worker stories
Support Worker case study series

We are keen to hear from Healthcare Support Workers who would like to share their story. Equally we be interested in hearing from those supporting Healthcare Support Worker learning and development.

Stories can be delivered in a variety of formats -  video, audio, written - depending on what the individual is comfortable with.  If you are interested in sharing your story, please contact the team at 

Case study library

Using the 4 pillars of practice to support HCSW development and life long learning

Mirrissa, Dave and Beverly all shares their experiences of using the 4 pillars of practice to support their development and life long learning and how developing in one pillar can strengthen your skills and experience in the other pillars.

HCSW involvement in Service Improvement

Stephen’s story demonstrates how Level 4 Assistant Practitioner can apply service improvement skills and have a positive impact on the service they work in, in his case NHS Lothian Physio at Home team. Beverly discusses how she used the 4 pillars of practice to support her career development and how an initial interest and development within the service improvement pillar, led to an opportunity for a new role as a Quality Improvement & Assurance Coordinator in NHS Grampian.

Developing into a HCSW leadership role

Gemma shares her development journey and how this has strengthening her leadership capabilities and increased her confidence in her Clinical Support Worker Team Lead role within Hospital at Night team at NHS Ayrshire & Arran.

HCSW role development

Carol’s shares her development journey from starting out as a domestic assistant then over many years becoming a Maternity Care Assistant in NHS Forth Valley after completing a Diploma in Higher Education.

Recognition of Prior Learning (PRL) in action

Stacey shares how work-based learning and recognition of prior learning supported her career progression to an Assistant Practitioner role

Career progression to registered practitioner role

Amy Finlayson shares her career journey as a HCSW in Physio at Home Team. Hear how the job and ongoing development through modern apprenticeship and SVQ and the support from her team gave her the skills and confidence needed to pursue a physiotherapy degree.

Routes into HCSW Careers

David shares her journey into a HCSW role and how formal qualifications are not the only route to a careers in the NHS. A more vocational approach to learning can be just as fruitful in your development and perhaps more suited to your learning style and needs.

Impact that the Associate Practice Educator role on HCSW learning and development

Louise Carstairs talks about the impact that the Associate Practice Educator role had on her development a a a Senior Healthcare Support Worker in a new service in NHS Grampian.

Developing HCSW roles

NHS Lothian and NHS Grampian share their approaches to developing Level 4 Assistant Practitioner roles and the associated education to support these roles.