Rethinking Unscheduled Care: Strategic Planning Considerations

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NHS Education for Scotland (NES)

During 2021-22, Healthcare Improvement Scotland, Scottish Government, NHS 24, Police Scotland, and the Scottish Ambulance Service conducted a design investigation validated by user research on people’s experiences and journey through unscheduled care. Rethinking Unscheduled Care: A design investigation into people's experiences and journey through unscheduled care adds to the evidence base of how people experience the existing system. This companion piece considers these findings through a strategic planning lens and identifies actionable learning insights for the design and delivery of unscheduled care services.

Type: Web link

Audience: General audience