Our project was to embed the use of ‘Near Me’ consultations into the delivery of a combined Oral Surgery/maxillofacial surgery referral pathway. This required a complete redesign of the referral guidelines to ensure enough information was available to enable consultations to occur remotely. This led to new pathways for radiological investigations and new ways of uploading digital images.
Once the new pathway was established and running, we needed to increase the perceived ‘value’ of the service for not only the patients but also the clinicians. Through new networks from the DLP we undertook promotion via social media and video/ web-based promotion. We included staff and patient experiences to inform further developments.
