Helpdesk
Leading for the Future
To enable you to make the most of the skills development workshop, it is important for you to complete this pre-work in advance:
Watch:
Developing Emotional Intelligence (3 minutes 42 seconds) by MindToolsVideos.
Levels of Listening (8 minutes 25 seconds) by Otto Sharmer, the author responsible for Theory U and the U process, which is used in our Adaptive Learning Sets.
Review:
Reflect on:
An issue you can discuss with a listening partner, for them to practice their skills when you work in breakout rooms, and this will be reciprocated when you practice. Bring an issue that is real and matters to you, for this to be an authentic exchange, but not your biggest issue because there will not be time for your partner to unpack all of that with you and leave you in a place to go back on with your day, as you would coming out of your Adaptive Learning Sets. Take responsibility for what you will share and won’t share.
If it is your preference to take notes on the slide pack, and to see the full agenda in advance, you can download the slides from the Resources section below in preparation for the Skills development workshop. This is optional and not a requirement.
In the skills development workshop, we practised core skills for the adaptive learning sets to be effective - which included emotional intelligence, suspending judgement, empathic and generative listening and open and curious questioning. We reflected that these skills are core to being able to lead adaptive change and being an effective leader.
Emotional Intelligence - To discover more, read:
Daniel Goleman's quote: ‘Emotional intelligence refers to a different way of being smart. EI is a key to high performance, particularly for outstanding leadership. It’s not your IQ, but rather it’s how you manage yourself and your relationships with others’
Emotional Intelligence.pdf by CapitalNurse, who are jointly sponsored by Health Education England, NHS England and NHS Improvement.
Powerful questions
To discover more, read The Art of Powerful Questions: Catalyzing Insight, Innovation and Action by Eric Vogt, Juanita Brown and David Isaacs, 2003, provided on the SPARC BC website (The Social Planning and Research Council of British Columbia).
Collaborative dialogue
For ‘an easy-to-use method for creating a living network of collaborative dialogue around questions that matter in service to real work’, which is rooted in conversational leadership, see A Quick Reference Guide to Hosting World Cafe from The World Café Community Foundation, 2015.
Go to Module 2