An evaluation programme has been established to deliver a comprehensive evaluation of progress with pathway implementation and to monitor the impact on public confidence, patient expectation, satisfaction and experience, quality, safety and cost benefit.
The National roll out of the Redesign of Urgent Care was informed by a Rapid External Review of NHS Ayrshire & Arran Pathfinder site that went live on 3 November 2020. The review was chaired by Sir Lewis Ritchie and Commissioned by Interim Chief Executive NHS Scotland to monitor preliminary issues.
The redesign of urgent care (RUC) programme by definition includes the entire patient pathway from the time of patient or carer need to the conclusion of that episode of care. This evaluation has therefore attempted to explore the whole patient journey in terms of data and feedback from stakeholder groups.
The purpose of this Second National Staging Report (‘The Report’) is to review the progress of the RUC pathway implementation, opportunities, challenge, lessons learned and to make recommendations to inform how the pathway is further developed.