Cohort 14 - To deliver improvement for incoming COVID-19 public health related telephone calls - Clare Black

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As the COVID-19 pandemic evolved, telephone lines were set up to deal with calls relating to health protection, tests and results, contact tracing and vaccination. Staff supporting these functions work from an NHS base, or remotely, or a combination of both. This improvement project relates to implementation of Netcall – a digital call centre solution – to provide a new and more effective telephone system for incoming COVID-19 public health calls. You can find out more about this project, and my digital leadership journey overall by watching this short video.

Publisher: NHS Education for Scotland (NES)

Type: Video

Audience: General audience