Community chaplaincy listening (CCL)

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Community Chaplaincy Listening (CCL) is a national Spiritual Care and Chaplaincy initiative delivered locally in a variety of health and social care settings. It aims to promote spiritual wellbeing and self-management through offering a skilled listening service which is distinct from, yet complementary to, those offered by counselling and psychological therapies.

CCL overview

Overview of roles

CCL trainers

CCL leads contact details

CCL overview

Community Chaplaincy Listening (CCL) promotes spiritual wellbeing by offering a listening service in health and social care settings for people:

  • who are affected by issues of loss and transition, such as grief, relationship problems, stress of work or unemployment
  • who need someone to listen to them in confidence

This is a referral based listening service which supports people to identify and draw upon personal assets that can improve their wellbeing. Trained CCL Listeners will work with people to explore their issues, thus strengthening the individual's own inner resources and helping to reduce adverse effects on health and wellbeing.

CCL offers a short term intervention - typically  4-8 sessions. Sessions generally last up to 50 minutes.

Listeners are carefully selected and undergo appropriate recruitment, screening, and training before starting as a listener. Once trained, they are offered ongoing supervision and opportunities for continued development. The delivery of the service is managed and governed from within local spiritual care services in line with relevant policies and procedures.

Overview of roles

NES:

  • Creates, reviews and disseminates the CCL materials
  • Administers any nationaly delivered CCL Foundation Listening Training
  • Delivers CCL Train the Trainer courses
  • Maintain a list of CCL trainers and national trainers. 

CCL Trainers: Those who have successfully completed the CCL Trainer courses, and can deliver CCL Listener training.

CCL National Trainers: CCL trainers who have also sucessfully completed the NES CCL Train the Trainer course and are recognised by NES as qualified to deliver CCL trainer courses

CCL board leads:

Within each NHS Board there is a local CCL Board Lead who has been appointed by the Head of Spiritual Care. The CCL Board Leads are responsible to establish a pathway for the development of CCL according to the needs of the local health board area, e.g. the recruitment of Listeners, identification of new GP surgeries or sites, etc…

They ensure that the correct procedures are followed when supporting a new CCL Listener or overseing the probationary period for prospective Listeners. They are responsible for the appropriate management of their CCL volunteers in line with the volunteer policies and procedure of their Boards. Any data that Board Leads record should comply with GDPR legistaltion and any local policies.

CCL Board Leads also act as the point of contact between NES and CCL Trainers and Listeners.

CCL volunteer listeners:

Volunteer listeners undergo a rigorous selection and training processs.  Working out of local health and social care settings, listeners support people in their quest to make sense of their experiences.  They do not offer counselling or cognative behavioural therapy or any kind of psychological intervention.

From summer 2023, the governance of CCL has moved from NES to the Local Boards via their CCL Lead, who now has responsibility to ensure their board listeners are safe and fit to practice.

CCL trainers

NHS Ayrshire & Arran - Karen Crosbie

karen.crosbie@aapct.scot.nhs.uk

NHS Education for Scotland - Linda Dunbar

Linda.dunbar@nhs.scot

NHS Grampian - Katrina Blackwood

Katrina.blackwood@nhs.scot

NHS Lothian - Lindsay Anderson

Lindsay.M.Anderson@nhslothian.scot.nhs.uk

NHS Tayside - Rebecca Adams

Rebecca.Adams@nhs.scot

CCL leads contact details

NHS Ayrshire & Arran - Karen Crosbie

karen.crosbie@aapct.scot.nhs.uk

NHS Borders

Michael.Scouler@borders.scot.nhs.uk

NHS Dumfries and Galloway - Nathan Mesnikoff

nathan.mesnikoff@nhs.scot

NHS Fife

fife.spiritualcare@nhs.scot

NHS Forth Valley - Mary Burgoyne

mary.burgoyne@nhs.scot

NHS Grampian - Katrina Blackwood

Aberdeen City - Jane Walls 

Aberdeenshire - Ingrid Penny

Katrina.blackwood@nhs.scot

jane.walls@nhs.scot

ingrid.penny@nhs.scot

NHS Greater Glasgow & Clyde - Dawn Allan

dawn.allan3@ggc.scot.nhs.uk 

NHS Highland - Susan Cord

susan.cord@nhs.scot

NHS Lanarkshire - Paul Graham

Paul.Graham@lanarkshire.scot.nhs.uk

NHS Lothian - Lindsay Anderson

Lindsay.anderson7@nhs.scot

NHS Orkney - Vacant

 

NHS Shetland - Neil Brice

neil.brice@nhs.scot

NHS Tayside - Rebecca Adams

Rebecca.Adams@nhs.scot

NHS Western Isles - TK Shadakshari

tk.shadakshari@nhs.scot