Person-centred care zone

Community Chaplaincy Listening (CCL) promotes spiritual wellbeing by offering a listening service in health and social care settings for people:

• who are affected by issues of loss and transition, such as grief, relationship problems, stress of work or unemployment
• who need someone to listen to them in confidence

This is a referral based listening service which supports people to identify and draw upon personal assets that can improve their wellbeing. Trained CCL Listeners will work with people to explore their issues, thus strengthening the individual's own inner resources and helping to reduce adverse effects on health and wellbeing.

CCL offers a short term intervention - typically  4-8 sessions. Sessions generally last up to 50 minutes.

Listeners are carefully selected and undergo appropriate recruitment, screening, and training before starting as a listener. Once trained, they are offered ongoing supervision and opportunities for continued development. The delivery of the service is managed and governed from within local spiritual care services in line with relevant policies and procedures.

NES:

• Creates, reviews and disseminates the CCL materials
• Administers any nationaly delivered CCL Foundation Listening Training
• Delivers CCL Train the Trainer courses
• Maintain a list of CCL trainers and national trainers. 

CCL Trainers: Those who have successfully completed the CCL Trainer courses, and can deliver CCL Listener training.

CCL National Trainers: CCL trainers who have also sucessfully completed the NES CCL Train the Trainer course and are recognised by NES as qualified to deliver CCL trainer courses

CCL board leads:

Within each NHS Board there is a local CCL Board Lead who has been appointed by the Head of Spiritual Care. The CCL Board Leads are responsible to establish a pathway for the development of CCL according to the needs of the local health board area, e.g. the recruitment of Listeners, identification of new GP surgeries or sites, etc…

They ensure that the correct procedures are followed when supporting a new CCL Listener or overseing the probationary period for prospective Listeners. They are responsible for the appropriate management of their CCL volunteers in line with the volunteer policies and procedure of their Boards. Any data that Board Leads record should comply with GDPR legistaltion and any local policies.

CCL Board Leads also act as the point of contact between NES and CCL Trainers and Listeners.

CCL volunteer listeners:

Volunteer listeners undergo a rigorous selection and training processs.  Working out of local health and social care settings, listeners support people in their quest to make sense of their experiences.  They do not offer counselling or cognative behavioural therapy or any kind of psychological intervention.