This NES guidance provides practical, human‑centred advice to help health and social care teams design safer, clearer and more usable work procedures that reflect real‑world practice. It outlines key Human Factors principles and ten essential steps—from deciding whether a procedure is needed to testing, training and ongoing review—to ensure procedures genuinely support staff, reduce risk and improve care.
Publisher: NHS Education for Scotland (NES)
Type: Document
Audience: General audience