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The NES Human Factors and Patient Safety Team often presents and promotes our research and educational development outputs at regional, national and international healthcare conferences.  

The tools below reflect a diverse range of Human Factors approaches to exploring and improving the quality and safety of healthcare, and the wellbeing of our workforces.

Human Factors Tools

Care Interface Design (CINDe) Tool

A Human Factors tool to help care teams identify, explore, learn and improve those important care processes that interconnect with and involve other care teams, departments and organisations. Please select the link below to access the tool.

Capturing Organisational Learning (Mindset and Action)

This guidance outlines key concepts and approaches for capturing learning from everyday work success and when things go wrong. It explains the two key areas in achieving effective organisational learning: mindset and action. Templates are provided with this document to help capture this. Please select the link below to access this document.

Care System Analysis Tool (CSAT)

The Care System Analysis Tool (CSAT) is based on the Systems Engineering Initiative for Patient Safety (SEIPS) framework which is the most applied entry-level Human Factors tool in healthcare settings. The tool can be used by anyone as a general systems analysis and problem solving tool. Please select the link below to download the tool.

Dynamic Risk Assessment

A guide and tool to help identify, assess and control system-wide risks the care team could think about in terms of what could go wrong and cause harm to people and your area of practice. Please select the link below to access this tool.

Human Factors Fact Sheet

Ten Facts on the Human Factors discipline in terms of its approach and purpose (and importantly what it is not). Please select the link below to access this fact sheet.

Human Factors Case Report Template

A brief report template to enable health and social care colleagues to identify everyday Human Factors issues (e.g. design challenges, risks, hassles, frustrations) that impact on performance and wellbeing, and bring these to the attention of care teams and the wider organisation. Please select the link below to access this document.

Human-Centred Design of Work Procedures

The purpose of this document is to provide health and social care teams with much-needed advice and guidance on the human-centred design of work procedures such as protocols, SOPS, written instructions, checklists or flow charts. Implementation of the guidance will contribute to safer and easier to use work procedures, which better support how people work and reduce risks to themselves, patients, carers and others. Please select the link below to access this document.

In Situ System Observation Guide (ISOG)

A systems-based data collection tool to better understand how people perform work in their natural work setting (e.g. clinicians, managers and administrators, safety, risk, improvement, research specialists, educators) – this is the data collection tool tat would accompany a Walk-Through-Talk-Through analysis. Please select the link below to download the tool.

Learning Responses to Safety Incidents

There are 8 areas of review in the Learning Response Review and Improvement Tool (LRRT). The LRRT can be used by report writers and those reviewing safety-related written reports to: • Inform the development of the written report • Inform constructive feedback on the quality of reports Please select the link below to access this document.

Safety Culture Discussion Cards

To improve the quality and safety of healthcare we need to explore the cultural context of everyday work. Safety culture has been shown to be a key predictor of safety performance in many industries. It is the difference between a safe organisation and an accident waiting to happen. Thinking and talking about our safety culture is essential for us to understand what we do well, and where we need to improve. Please select the link below to access these cards.

Systems Thinking for Everyday Work (STEW) Cards

The principles contained in these cards can be used to frame team discussions to encourage a systems approach to exploring and improving safety in healthcare. They can help to; Understand the current system, Analyse incidents (with both wanted and unwanted outcomes), Identify improvement priorities, Develop change ideas and their implementation into current work systems, and Monitor, evaluate and spread change. Please select the link below to download.

TBQR Meeting Checker

A guiding checklist for TBQR (e.g. M&M meetings) Chairs/Facilitators to ensure a Systems Approach to team discussions, analysis and learning. Please select the link below to access this document

Walk-Through-Talk-Through (WTTT) Analysis

WTTT is a tool commonly used by Human Factors and other similar safety and design specialists working in high-risk industries (e.g. the oil and gas, nuclear, military and transport sectors) worldwide. The purpose of applying WTTT is to understand how ‘work is really done’ at the sharp end of care practice. Please select the link below to access this tool.

Work Procedures Design Checker

A checklist for ensuring ‘good practice’ is applied in the design and implementation of work procedures (e.g. protocols, SOPs, checklists, guidelines) – either currently in use or being newly-designed and introduced. Please select the link below to access the checker.

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