Welcome Pack / Reception
Description of the use of a welcome pack / reception as a recruitment and retention strategy
Overview
A study of Psychiatrists in Victoria (Wilks et al., 2008) found that the key elements of successfully improving retention rates involved focusing on building individual rapport with newcomers at the time of their recruitment, in addition to an extensive and multifaceted orientation program. Strategies to implement this may include the provision of an information pack on the workplace and region and producing introductory material in the form of a DVD or mobile application.
How to Implement
Success Factors
It is important to consider cultural backgrounds, and work towards meeting individual and family needs, both professionally and within the wider context. An amplified focus on these areas would further increase work satisfaction, and in turn, result in further improved retention rates.
Challenges
Management needs to recognise the value of the orientation program and allocate sufficient time and resources to ensuring this process is satisfactory. Orientation needs to be sufficiently in-depth and allow for continued information sharing and additional needs to be identified. Someone needs to take responsibility for this – whether it be Local Government or a community organisation.
Evidence Base
Wilks CM, Oakley Browne M, Jenner BL. Attracting psychiatrists to a rural area - 10 years on. Rural and Remote Health(Internet) 2008; 8: 824. Available: http://www.rrh.org.au/articles/subviewnew.asp?ArticleID=824
Sutton KP, Maybery D, Moore T. Creating a sustainable and effective mental health workforce for Gippsland, Victoria: solutions and directions for strategic planning. Rural and Remote Health(Internet) 2011; 11: 1585. Available: http://www.rrh.org.au/articles/subviewnew.asp?ArticleID=1585
Bathurst Regional Council, ‘New resident information’ - https://www.bathurst.nsw.gov.au/residents/residents_mm/new-resident.html
Connected to the following framework elements
- Emphasise information sharing
- Community engagement
- Supporting families / spouses