Cohort 25 - Improvements to Communication Processes: moving onto modern practices - Jacqueline Clark

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NHS Education for Scotland (NES)

The aims were: -to increase online referral by 50% -To produce reliable information sources accessible by phone/tablet or PC. -Reduce duplication in reporting/record keeping. -Ensure safe record keeping. -Allow service development, patient management and audit -Reduce the use of paper 100% - leaflets and questionnaires -To ensure review stages identified for patients. Re-launch of the SDR service and the associated RDS app was promoted Scotland wide to stakeholders the roll out of an educational events programme.

Published: 27/11/2025

Publisher: NHS Education for Scotland (NES)

Type: Document

Audience: General audience