Test changes

Identify specific change ideas, test and refine in context

“All improvement requires change but not every change results in improvement“

The outcomes that teams achieve are a result of how their systems work including how they help people to do the right thing. To get different, improved outcomes we need to identify and develop specific ways to change the system. These ideas should then be tested to find out what works.

The Improvement Journey
The Improvement Journey with Identify specific change ideas circled in red
References, Frameworks and Tools

References and Tools to help you come up with change ideas:

Process MappingUsed to outline the sequential steps in a process.

Cause and Effect AnalysisUsed to explore and record likely causes of problems

IHI Change concepts for Improvement

IHI Convergent and Divergent Thinking Whiteboard Part 1 (Creative Thinking)

IHI Convergent and Divergent Thinking Whiteboard Part 2 (Creative Thinking)

Cabinet Office EAST Model – Four Simple ways to apply behavioural Insights


The Improvement Guide, 2009, Langley et al

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