Human Factors Hub

Design effective work procedures

The Guide to help design effective and usable work procedures offers advice and guidance on the human-centred design of work procedures such as written instructions, checklists and flowcharts. This guidance aims to contribute to safer and easier to use procedures, which better support how people work and reduce risks to themselves, patients, carers and others.

Understand how work is really done.

A Guide to using Walk Thru Talk Thru Analysis (WTTT) describes a tool commonly used by Human Factors and other similar safety and design specialists working in high-risk industries (e.g. the oil and gas, nuclear, military and transport sectors) worldwide The purpose of applying WTTT is to understand how ‘work is really done’ at the sharp-end of care practice.

Visualise causes and consequences of hazards

This Guide to conducting Bowtie analysis (BTA) describe a risk assessment tool that visually represents the relationship between potential hazards, their causes, and consequences. The diagram looks like a bow tie, with the "knot" in the middle representing the risk event, and the "tails" on either side showing the causes and consequences. This method helps in identifying and managing risks by clearly illustrating how different factors are connected.