National Centre for Remote and Rural Health and Care: Information Hub

Description: What and Why

As of 1 October 2020, there were approximately 94 Dispensing GP practices recorded as operating within 13 Health Boards. Some Dispensing GP practices work across multiple sites or branch surgeries that are not included within this number, therefore the total number of dispensing GP practices is greater than the 94.

Dispensing GP practices provide a vital role in rural communities across Scotland, ensuring that patients have access to prescribed medication even when they live some distance from a Community Pharmacy. The role of the rural General Practitioner (GP) and their small team provide a high quality, safe and sustainable service that is an important element to the sustainability of rural communities and is highly valued by patients. The Centre is working in partnership with stakeholders to develop an outline for training packages for practice managers and administrative staff working in Dispensing GP Practices. 

Background: Who and How

The educational project involves collaboration with several key stakeholders from Health Boards, GP Practices, Scottish Government and Pharmacy colleagues.

A training development group was established in 2023 that meets bi-monthly to discuss and action-plan the training development. Review of available training offerings across Scotland has taken place. A training needs analysis has been sent to Dispensing Practices to capture training requirements of the staff. The group has reviewed the draft NHS Highland Guidance for Dispensing Practices, now ratified by Scottish Government and an action plan has now been developed for the training development. Training needs analysis results highlight that a training package is required for practice managers/admin staff that covers:

• Introduction to a Dispensing Practice
• The role of a Dispenser (admin)   
• The role of a Dispensing Checker (admin)
• Dispensing Reimbursement          
• VAT and Dispensing practices      
• Scottish Drug Tariff 

Expected outcome:  When and What Difference

• Provide high quality accessible online training for Dispensing GP Practice managers and admin staff by September 2025
• Support Dispensing GP Practice staff to dispense medicines safely and effectively
• Educate practice managers/admin staff to understand VAT and reimbursement requirements
• Support Dispensing GP Practices to continue to provide a sustainable service to remote, rural & Island communities throughout Scotland
• The Centre’s evaluation team will assess the effectiveness of the education and training designed for Dispensing GP Practices.