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Cohort 19 - Enhancing Patient Feedback: Testing the use of SMS E-Surveys in the NHS 24 111 service - Dan Harley & Scott Purdie & Carol Anne Scott

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NHS Education for Scotland (NES)

Our aim was to test the use of SMS e-surveys to collect patient satisfaction data in one of the five NHS 24 111 call queues by June 2023.

Publisher: NHS Education for Scotland (NES)

Type: Document

Audience: General audience

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