Response: Feedback? Fake News? What is the difference?

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Feedback is present in our personal and working lives, showing up non-consciously in conversations with family or explicitly offered in professional contexts.  By noticing how prevalent it is, we help participants to realise how pervasive it is.  For NES staff, feedback may be seen as an important interaction for improving efficiencies, performance and ultimately the patient experience.  There are various feedback tools, such as 360, but it is important to explore how to leverage these in more responsible ways that safeguard everyone’s trustworthiness in relation to each other.

In this webinar we explore the use of traditional ways of giving feedback by:

  • illuminating assumptions underlying feedback
  • questioning whether the intended outcomes are always delivered as expected
  • share what we are actually giving when we are giving feedback.

What can participants expect to learn?

  • That traditional feedback can be perilously close to ‘fake news’.
  • An appreciation that offering feedback carries immense personal responsibility with potentially devastating unintended consequences.
  • That we need to re-formulate notions of feedback to create a more responsible, regenerative exchange.
Webinar video
About the presenters

Laura Kinsler

Laura brings over 10 years’ experience working in marketing for multinational corporations in Australia, like NCR and Canon, and in branding agencies in London. She has a Masters of Coaching Psychology from the University of Sydney, a published paper on Authentic Leadership and 10 years’ experience coaching and delivering workshops in Australia, Asia, and the UK.

Sam Pringle

Sam has held roles as CEO, Board Chair and Head of Research. Before this she was a trainer and regional manager in the pharmaceutical Industry. She has an MBA and Masters in Coaching. Her interests are in gender equality, work life integration and supporting carers and parents. She is presently training to be a Coaching Supervisor.