Leadership Links

Feedback is present in our personal and working lives, showing up non-consciously in conversations with family or explicitly offered in professional contexts.  By noticing how prevalent it is, we help participants to realise how pervasive it is.  For NES staff, feedback may be seen as an important interaction for improving efficiencies, performance and ultimately the patient experience.  There are various feedback tools, such as 360, but it is important to explore how to leverage these in more responsible ways that safeguard everyone’s trustworthiness in relation to each other.

In this webinar we explore the use of traditional ways of giving feedback by:

• illuminating assumptions underlying feedback
• questioning whether the intended outcomes are always delivered as expected
• share what we are actually giving when we are giving feedback.

What can participants expect to learn?

• That traditional feedback can be perilously close to ‘fake news’.
• An appreciation that offering feedback carries immense personal responsibility with potentially devastating unintended consequences.
• That we need to re-formulate notions of feedback to create a more responsible, regenerative exchange.