Clear web browser cache and cookies FAQ

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Why Clear Cache and Cookies?

Clearing the cache and cookies from your web browser is a useful first step when troubleshooting issues accessing Turas Vaccination Management web pages. The 'cache' is a tool used by your internet browser to speed up the page loading process. However,  sometimes it can cause a problem when a change to the Turas Vaccination Management tool is released as files saved in your local browser cache may conflict with what's actually released in the new version of the tool. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the Turas Vaccination Management tool, rather than inconsistencies caused by using different browsers.

How do you clear the web browser cache and cookies?

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

Mobile and Tablet Devices

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Google Chrome

1. Click the Tools menu (three dotted lines in the upper-right corner).

2. Select History.


3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

Chrome 2
  • 4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Internet Explorer

1. Click on the Settings menu in the upper-right corner.

2. Click Internet options


3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.

4. Select Delete.


5. Check the Temporary Internet files and website filesCookies and website dataHistory, and Download History boxes.

6. Select Delete.


7. Close Internet Explorer and reopen it for changes to take effect. 

Microsoft Edge for Windows

1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu


2. Click Privacy, search, and services on the left-side menu.

3. Under the section Clear browsing data, Click Choose what to clear.

Mozilla Firefox

1. Click on the Tools bar.

2. Click on Options (On Mac, it's labeled Preferences).


3. On the menu to the left, select Privacy & Security.

4. Under the Cookies and Site Data option, click the "Clear Data..." button.


5. Select only the two options and hit clear now.


6. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Safari macOS

1. Click on Safari on the top menu bar.

2. Click Preferences.


3. Click the Privacy tab.

4. Click Manage Website Data.


5. Click Remove All.

6. Click Remove Now.


7. Go to the Safari menu on the top menu bar.

8. Select Quit to close Safari and save your changes.

Android OS

1. Open Chrome on your phone.

2. Tap the three-dot ... menu at the top right.


3. From the drop-down menu that appears, tap History, then choose Clear Browsing Data.


4. You can clear all data or choose the time range you’d like under the Time Range menu.


5. Check as required Cookies and Site Data and/or Cached Images and Files box.

6. Tap Clear Data.

Safari for iOS

1. Go to the Settings app on your device.

2. Scroll down to the Safari menu.

3. Scroll down and select Clear History and Website Data.


4. A pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.