This improvement project is part of the NES Finance Transformation project, which will realign the different elements of the finance function throughout NES to best support delivery of strategic outcomes. It represents a fundamentally different approach and way of working for the organisation. The Non-Staff Travel and Expenses process is one of many processes that are being redesigned. The process will be improved by removing waste and duplication, as well as by introducing new technologies to create a single, streamlined process that will be used consistently throughout the organisation. By August 2015, we will have an agreed process in place for the ‘Non-Staff Travel and Expenses’ process. This will result in an 15% reduction in finance-staff time spent on the process.