Welcome and escort of patients to bedside in acute assessment unit

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NHS Education for Scotland (NES)

The feeling of ‘welcome’ has a close correlation to the perception of care experience. This project focuses on testing whether ward staff’s role in the ‘welcome on arrival to the ward and escort of the person to the bedside’ improves the perception of welcome and care experience of the acute assessment ward. Aim: By October 2015, 90% of patients report feeling welcomed into Station 7 at Ayr Hospital.

Publisher: NHS Education for Scotland (NES)

Keywords: Quality improvement

Type: Document

Audience: General audience