Patient Safety Zone

How to respond when things go wrong in complex systems

Face-to-face and online training offered by NHS Education for Scotland

How to respond when things go wrong in complex systems

To improve patient safety, it is necessary to go back to first principles and examine our own attitudes. Learning from events is an important part of workplace based education and providing evidence for appraisal and revalidation. It has been suggested that adopting a ‘systems approach’ could enhance learning and effective change.

NHS Education for Scotland offers face-to-face workshops and online learning on responding to adverse events.

Face-to-face

Half day taster session

A 3 hour workshop a which looks at using ‘systems approach’ when things go wrong to enhance learning and effective change.

Find a workshop at a regional venue.

Further information on workshop and learning outcomes:

  • Aims and learning outcomes for “How to respond when things go wrong..." ( Download, 41 KB)
Online

Online presentation covering the basics

- coming soon.